Nakul Fandan Email & Phone Number

New Westminster, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Data Management Excellence:Spearheaded meticulous data management within Microsoft Excel and Google Sheets, ensuring unparalleled precision and coherence across datasets and data entry.Insightful Data Analysis:Conducted in-depth analysis of complex datasets, extracting key patterns, trends, and actionable insights that informed strategic decision-making.Compelling Visual Narratives:Transformed intricate data sets into captivating visual narratives using PowerPoint and Google Sheets, creating impactful dashboards and statistics.Presentation Delivery:Crafted and delivered persuasive presentations to successfully launch critical programs and initiatives.Efficient Vendor Onboarding:Led the design and implementation of a comprehensive vendor onboarding project, streamlining processes, ensuring compliance, and fostering positive experiences.

New Delhi Area, India

Strategic Project Leadership:Spearheaded annual projects, securing coveted foreign trade grants from the government for over 30 multinational clients. Demonstrated meticulous due diligence throughout planning, execution, and successful completion.Client-Centric Problem Solving:Addressed client inquiries, resolved financial record issues, and expertly handled form-filing challenges. Escalated complex concerns to the team manager for swift resolution.Effective Communication Hub:Acted as the primary point of contact and liaison for clients and team members nationwide. Facilitated seamless communication, ensuring efficient collaboration.Client Support:Regularly engaged with client companies, providing outstanding assistance and fostering positive business experiences. Adapted to evolving customer needs.Proactive Case Management:Identified high-priority cases, ensuring timely attention from management and swift resolution.Team Empowerment and Communication:Implemented cross-training initiatives, equipping new personnel with customer service policies and procedures. Skillfully assigned responsibilities while maintaining effective communication across branches.Accurate Documentation:Maintained accurate records of internal and external communications using CRM, Salesforce, Google Sheets, and Smart Task. Ensured proper documentation and streamlined information sharing.Client Satisfaction :Conducted comprehensive business reviews to enhance client satisfaction and strengthen customer relationships.

New Delhi, Delhi, India

Strategic Health and Wellness Initiatives:Planned, coordinated, and successfully executed health and wellness projects across India, serving major clients such as Aditya Birla, Lupin, Carer, and Hindustan Coca-Cola Beverages Pvt Ltd.Multi-Location Wellness Management:Organized and managed yoga sessions, cardiovascular health camps, and road safety training at over 250 locations nationwide.Impactful Yoga Camps:Spearheaded the planning and execution of more than 100 Yoga camps on International Yoga Day, promoting holistic well-being.Talent Acquisition and Direction:Recruited and directed a team of over 100 professionals, including yoga trainers, nutritionists, doctors, psychologists, and physiotherapists, aligning their expertise with client requirements.Strategic Vendor Relations:Conducted market research, secured vendors, and skillfully negotiated prices for products and services requested by clients.Efficient Project Management:Corresponded with clients and health professionals, meticulously preparing comprehensive project plans and timely completion reports.Financial Precision:Analyzed and prepared financial documents, coordinated quotations, agreements, and letters of intent. Ensured accurate payment processing for professionals involved.

Delhi, India

Network Infrastructure Management:Installed and configured internet lines in designated areas, ensuring seamless connectivity for clients.Handled disconnections and troubleshooting, resolving technical issues promptly.Strategic Marketing and Employee Retention:Marketed services effectively, building a strong client base. Skillfully obtained and retained a roster of employees.Supervision and Leadership:Recruited and supervised a team, fostering a collaborative and efficient work environment. Financial Management:Maintained detailed account reports, implemented cash collection protocols, and managed payroll schedules for employees.

New Delhi, Delhi, India

Client Acquisition: Successfully acquired clients interested in international post-secondary education. Achieved a record-breaking milestone by generating over 200 walk-in clients within six months. Demonstrated exceptional performance in meeting and exceeding targets.Data Management and Reporting: Maintained a detailed statistical report of daily walk-ins, ensuring accurate data tracking. Utilized data-driven insights to inform strategic decisions.Training and Engagement Engaged attendees through virtual platforms like Zoom, fostering a collaborative learning environment

Customer Support:Provided inbound and outbound customer support for Panasonic India at Allsec BPO.Responded promptly to inquiries, complaints, and questions, enhancing overall customer experience.Efficient Handling and Feedback Collection:Maintained an average handling time of 240 seconds, ensuring a streamlined call queue.Proactively contacted customers to collect feedback on product quality and services, consistently achieving 80 customer surveys per day.Data-Driven Insights and Process Improvement:Compiled comprehensive internal reports to analyze customer satisfaction metrics and identify areas for process enhancement.Effective Claims Management:Managed customer warranty and service claims from North and East India Panasonic Authorized Service Centers.Successfully developed processes, resolving claims by month-end and generating daily claim summaries.Leadership and Escalation Handling:Supervised a team of seven members, optimizing roster planning and reducing attrition.Handled customer escalation cases promptly, maintaining turnaround times for L1 (48 hours) and L2 (15 days).Insightful Reporting and First Call Resolutions:Prepared and published comprehensive escalation reports for the client.Achieved 15 First Call resolutions each month through product training, contributing to overall customer satisfaction and cost savings.

Master Of Business Administration - Mba

Education record

Bachelor Of Commerce - Bcom