- Compiles claims from post-sales service inquiries and conducts follow-up investigations.- Provides technical support for warranty-related issues.- Establishes communication with customers to gather feedback on product performance and after-sales procedures.- Assists the sales team in addressing product inquiries and project management tasks.

- Assist sales and clients in determining the optimal system and product selection for their operations (pre-sales phase) by generating Trailer Win concepts, AutoCAD drawings, and SEBIS codes;- Oversee the technical preparations for sold transport solutions, including project management, technical data compilation, 2D and 3D designs, and documentation; - contribute to R&D engineering (all LoBs) for year-model upgrades and ongoing product enhancements; - oversee a diverse range of documentation materials, such as project files, construction guidelines, and technical manuals;- Develop and implement training programs for customers, product managers, and trainers (at both national and dealer levels);