Nakul Ohri Email and Phone Number

• 10+ years of IT leadership experience in the Banking and Telecom Domain, including oversight of application support, infrastructure, and security services. Proven leader in directing operations, maintenance, and support of complex systems. Ability to understand customer needs and deliver solutions on time.• Responsibilities include (L2/L3 - Incident/Problem/Outage/Release/Change management aligned to ITIL standards), understanding the business requirements, and coordinating the changes/deployments as per the changing business needs.• Manage SRE Operations tasks such as availability, performance, efficiency, and disaster recovery.• Provide technical assistance and technical approaches for new requirements.• Proactive monitoring of environment components, identifying potential failures and degradation to service and taking corrective action.