Nalaka Perera Email & Phone Number

Negombo, Wp, Lk

Sri Lanka

Colombo, Sri Lanka

● Managed day-to-day operations, overseeing 250+ direct and indirect employees in areas including information systems, electronic data processing (EDP), client management, human resources management, procurement, inventory and compliance.● Worked closely with the Directors, the General Manager and the management team to provide high-quality strategic leadership, implementing plans and policies throughout the company. ● Ensured projects were appropriately staffed for meeting project requirements while controlling the budget and expenditures of the entire company. ● Planned, organized and managed the entire office shifting project for 120 employees while analyzing process workflows, employee and space requirements and equipment layout saving 12% of the establishment cost. ● Contributed to eliminating document printing by 96% with the introduction of cloud solutions.● Planned and implemented the business continuity plan for the entire company during the Covid-19 pandemic. ● Contributed to transforming the entire company to a telecommuting model saving 18% of the operation costs.● Formulated the records of processing activities (RoPA) to be aligned with the EU General Data Protection Regulation (GDPR) while supporting the other information security audit activities.● Identified and analyzed any potential project risks and developed effective risk mitigation plans to eliminate or minimize the risk.● Guided the client services team to migrate to Zendesk - customer service software. ● Spearheaded initiatives enabling the company to shift to another location.● Championed an automated data processing system that eliminated bottlenecks and slashed data processing time by 17%.

Colombo, Sri Lanka

● Established and maintained an effective working relationship with the UK management and clients through clear and concise communication of project status.● Ensured that changes in work scope and all identified project issues were properly documented.● Developed comprehensive project Plan of Action and Milestones (POA&M) schedules based on the clients' overall data processing project schedule.● Developed and implemented policies and procedures for data processing and related systems development and operations.● Monitored and inspected production teams' work progress to ensure compliance with all schedules, productivity and quality.● Provided upper management with monthly project status updates and estimates, resulting in an efficiency increase of 17%.● Planned, coordinated and managed over 150 production department employees for the on-time and on-budget successful completion of projects.● Implemented production monitoring systems for internal projects such as Audio Recognition and Client Services. ● Guided the client services team to migrate to Help Scout - customer service software.

Nawam Mawatha, Colombo, Sri Lanka

Scheduling, assigning, training and supervising subordinates in carrying-out the activities of computer data processing. It also covers the activities of preparing reports as well as the client services duties for production companies based on USA and UK.● Assisted with developing tracking and evaluation systems for maintaining quality standards● Addressed day-to-day project logistics including trade setup, location assignments and changes in schedules.● Cut down data processing staff from 155 to 123 within a year with automation and maximum utilization of resources. ● Acquired expertise on the electronic data processing lifecycle, created user manuals, trained team leaders and aligned staff with direction in ongoing usage of systems. ● Mentored, coached and developed employees to align their personal goals with organizational goals while improving morale.

Sri Lanka

Scheduling, assigning, training and supervising subordinates in carrying-out the activities of computer data processing. It also covers the activities of preparing reports as well as the client services duties for production companies based on USA and UK.● Standardized the performance appraisal system to be conducted based on service contracts.● Participated in planning, organizing and initiating new data processing projects. ● Actively engaged in opening another data processing branch in a different location in Sri Lanka.

Colombo, Western, Sri Lanka

● Managed daily schedules, employee shifts, and time-off requests.● Ensured that daily productivity goals are met by the team members resulting in an efficiency increase of 10%.● One of the first team leaders to manage the night shift team members in the company. ● Engaged in setting up the overnight shift and the client services team at Adelanka.

Colombo, Western, Sri Lanka

● Analyzed, researched and processed music metadata in a more structured manner that could then be utilized on various client requirements in paying royalties to Networks, Producers, Performing Rights and other Music Copyright Organizations. ● Maintained productivity and quality (above 99.6%) continuously and became the best performer for many months.

Handled corporate clients life insurance accounts

Master Of Business Administration (Mba)

Master Of Business Administration (Mba)

Master Of Business Administration (Mba)

Postgraduate Diploma In Professional Marketing

Professional Qualification In Human Resources Management

Ielts

Certificate Course In Human Resources Management

Certificate

Diploma

General Certificate Of Education (O/L) (A/L)