● Managed day-to-day operations, overseeing 250+ direct and indirect employees in areas including information systems, electronic data processing (EDP), client management, human resources management, procurement, inventory and compliance.● Worked closely with the Directors, the General Manager and the management team to provide high-quality strategic leadership, implementing plans and policies throughout the company. ● Ensured projects were appropriately staffed for meeting project requirements while controlling the budget and expenditures of the entire company. ● Planned, organized and managed the entire office shifting project for 120 employees while analyzing process workflows, employee and space requirements and equipment layout saving 12% of the establishment cost. ● Contributed to eliminating document printing by 96% with the introduction of cloud solutions.● Planned and implemented the business continuity plan for the entire company during the Covid-19 pandemic. ● Contributed to transforming the entire company to a telecommuting model saving 18% of the operation costs.● Formulated the records of processing activities (RoPA) to be aligned with the EU General Data Protection Regulation (GDPR) while supporting the other information security audit activities.● Identified and analyzed any potential project risks and developed effective risk mitigation plans to eliminate or minimize the risk.● Guided the client services team to migrate to Zendesk - customer service software. ● Spearheaded initiatives enabling the company to shift to another location.● Championed an automated data processing system that eliminated bottlenecks and slashed data processing time by 17%.

● Established and maintained an effective working relationship with the UK management and clients through clear and concise communication of project status.● Ensured that changes in work scope and all identified project issues were properly documented.● Developed comprehensive project Plan of Action and Milestones (POA&M) schedules based on the clients' overall data processing project schedule.● Developed and implemented policies and procedures for data processing and related systems development and operations.● Monitored and inspected production teams' work progress to ensure compliance with all schedules, productivity and quality.● Provided upper management with monthly project status updates and estimates, resulting in an efficiency increase of 17%.● Planned, coordinated and managed over 150 production department employees for the on-time and on-budget successful completion of projects.● Implemented production monitoring systems for internal projects such as Audio Recognition and Client Services. ● Guided the client services team to migrate to Help Scout - customer service software.

Scheduling, assigning, training and supervising subordinates in carrying-out the activities of computer data processing. It also covers the activities of preparing reports as well as the client services duties for production companies based on USA and UK.● Assisted with developing tracking and evaluation systems for maintaining quality standards● Addressed day-to-day project logistics including trade setup, location assignments and changes in schedules.● Cut down data processing staff from 155 to 123 within a year with automation and maximum utilization of resources. ● Acquired expertise on the electronic data processing lifecycle, created user manuals, trained team leaders and aligned staff with direction in ongoing usage of systems. ● Mentored, coached and developed employees to align their personal goals with organizational goals while improving morale.

Scheduling, assigning, training and supervising subordinates in carrying-out the activities of computer data processing. It also covers the activities of preparing reports as well as the client services duties for production companies based on USA and UK.● Standardized the performance appraisal system to be conducted based on service contracts.● Participated in planning, organizing and initiating new data processing projects. ● Actively engaged in opening another data processing branch in a different location in Sri Lanka.

● Managed daily schedules, employee shifts, and time-off requests.● Ensured that daily productivity goals are met by the team members resulting in an efficiency increase of 10%.● One of the first team leaders to manage the night shift team members in the company. ● Engaged in setting up the overnight shift and the client services team at Adelanka.

● Analyzed, researched and processed music metadata in a more structured manner that could then be utilized on various client requirements in paying royalties to Networks, Producers, Performing Rights and other Music Copyright Organizations. ● Maintained productivity and quality (above 99.6%) continuously and became the best performer for many months.

Handled corporate clients life insurance accounts