• 100% Warranty claim approval rate• Streamlined warranty claim process• Trained technicians on warranty claim requirements andinterpretation of technical bulletin and campaign documents.• Keep the workshop updated on new technical bulletins andcampaigns.• Arrange vehicle recalls for campaigns Inform customers of outstanding campaigns on their vehicles• Maintain warranty administration as per OEM requirement• Maintain warranty parts store as per OEM requirement• Daily reporting on outstanding cash sales and refunds• Weekly reporting on workshop oil stock, outstanding subletinvoices, unverified sublet orders, credit notes processed• Monthly reporting on warranty claims payments• Creation of warranty claim payment statements• Submission of required financial documents for payments• Service planning and coordination for fleet customers• Repair order processing, quoting and invoicing• Service bookings• Customer service (Service desk)• Oversee on-site workshop operations for a fleet client• On-site fleet availability reporting• Provide technical advice to customers• CRM data capturing• Supplier engagement• Acting customer service representative• Resolving customer and internal queries• Technical reports and investigations• Promotion of product offerings• General administration• Record minutes of staff meetings• Service advisor training • WIP monitoring • Account queries

Sourcing parts and workshop supplies and equipment.Purchasing and receiving of parts.Issuing parts.Job costing.Job card administration.Kerridge system administration.Stock management.

-Repair and maintenance of heavy duty diesel powered vehicles.-Assisting senior mechanics with maintenance and repairs.-Diagnosis, fault finding and problem solving.-Housekeeping and assisting with the maintenance of a safe working environment.-Assist with relevant paperwork and communication within the workshop.-Keeping a logbook updated and completing various tasks required to acquire relevant skills and knowledge.-Other reasonable, odd tasks that contribute to the smooth running of the workshop.