SENIOR IT CONSULTANT•Current Projects: o upgrade of Pacific Transcription Infrastructure Installation of new Hyper-V Server and migrate ESX to Hyper-V •B.A.U and Project Work, QSuper Ltd., May 2014 to September 2016 Ensured all backups are completed on time, troubleshoot backup failures on a variety of clients (Wintel, AIX, Exchange, SQL, etc.). Storage Management: Managed IBM V7000, SVC including provisioning of new storage.… Show more SENIOR IT CONSULTANT•Current Projects: o upgrade of Pacific Transcription Infrastructure Installation of new Hyper-V Server and migrate ESX to Hyper-V •B.A.U and Project Work, QSuper Ltd., May 2014 to September 2016 Ensured all backups are completed on time, troubleshoot backup failures on a variety of clients (Wintel, AIX, Exchange, SQL, etc.). Storage Management: Managed IBM V7000, SVC including provisioning of new storage. Ensured streamlined functionality of V7000s, VNX 5400, and DS 3500 as well as Data Domains. Maintained Firmware levels at N-1 level to ensure QSuper is protected from software bugs and security issues. Provisioned Storage to Virtual and physical servers. Collaborated with other team members to troubleshoot performance issues. Conducted capacity planning to accommodate growth. Infrastructure Management: Administered ESX Cluster Management, performing regular patching and troubleshooting any errors, building virtual servers to requirementsSpecial Projects:Replaced QSuper’s DS8000 Storage with VNX 5400, eliminating significant yearly maintenance costs and optimizing storage array performance. Participated in Datacenter Migration from QSuper in-house to Managed Services Provider; ensured SVC presented storages were replicated to vendor’s Storage. Installed EMC Unity as part of the Data Centre project to use as swing space and free up V7000’s for midrange system migration. • IT Support, Moultrie Group Ltd., November 2013 to December 2013 Filled in for Moultrie Group’s IT Manager, monitored all IS operations, backups Assisted users with day to day issues• B.A.U and Other Project Work, Super Retail Group Ltd., May 2012 to October 2013 Supported and maintained SRG’s Backup environment . Ensured all backups were completed on time and troubleshot backup failures on a variety of clients. Managed Storage environment, IBM DS8000, IBM SVC Show less

TELECOM NEW ZEALAND LTD. WELLINGTON, NEW ZEALAND, January 2011 to March 2012SENIOR SYSTEMS ENGINEER • Ensured that all client servers were proactively monitored using the selected tool of choice.• Responded to any alerts raised by monitoring tools.• Ensured systems were consistently backed up and maintained.• Utilized Monitoring Tools including NetIQ, CA UniCenter, Tivoli Monitoring Systems, and Candle Monitoring. • Performed monthly health checks on systems and… Show more TELECOM NEW ZEALAND LTD. WELLINGTON, NEW ZEALAND, January 2011 to March 2012SENIOR SYSTEMS ENGINEER • Ensured that all client servers were proactively monitored using the selected tool of choice.• Responded to any alerts raised by monitoring tools.• Ensured systems were consistently backed up and maintained.• Utilized Monitoring Tools including NetIQ, CA UniCenter, Tivoli Monitoring Systems, and Candle Monitoring. • Performed monthly health checks on systems and recommended corrective action to system owners/project team as necessary. Show less

CAPELLA IT CONSULTING, WELLINGTON, NEW ZEALAND, September 2006 to January 2011IT CONSULTANT • Liaised with client IT teams to identify monitoring or backup needs and provide suitable solutions. • Designed and implemented Systems Monitoring and Management solutions, including IBM Tivoli Monitoring V6 and custom script monitoring.• Documented implementation of solutions and handed records over to the client’s BAU team.• Installed and managed squid, apache to function as… Show more CAPELLA IT CONSULTING, WELLINGTON, NEW ZEALAND, September 2006 to January 2011IT CONSULTANT • Liaised with client IT teams to identify monitoring or backup needs and provide suitable solutions. • Designed and implemented Systems Monitoring and Management solutions, including IBM Tivoli Monitoring V6 and custom script monitoring.• Documented implementation of solutions and handed records over to the client’s BAU team.• Installed and managed squid, apache to function as web proxy.• Systems and Infrastructure Management:o Remotely managed and supported client’s infrastructure servers, proxy/web services, and DNS/DHCP and Firewall to ensure they were available according to pre-defined SLAs.o Provided scripts for automation of daily checks. • VoIP Services:o Implemented and supported VoIP Telephony Services using Mitel 3300 Advance Communication Director.• Reporting Services: Assisted in development of a Reporting Product based on PHP and Apache to query data from various databases on the client network and build reports to assist with data analysis. Installed reporting services on the client network. Supported backend databases such as DB2/MYSQL and MS SQL services.• Special Projects: Converted Wilkinson Insurance analogue telephone systems to VoIP and provided user training. Assisted in establishment of Mitel VoIP Systems for Pegasus Health systems. Contributed to implementation of Identity Management to automate user creation, provisioning of Mailboxes, and access to other shared folders; developed numerous VB scripts. Designed and implemented IBM Tivoli monitoring systems for Contact Energy to Monitor all internal servers and alert on exceptions. Show less

IBM GLOBAL SERVICES NEW ZEALAND, April 2004 to March 2005 STORAGE SPECIALIST • Designed and implemented appropriate storage/backup solutions as per the client’s requirements using IBM Tivoli Storage Manager and IBM shark SAN devices.• Provided day-to-day support for TSM, including troubleshooting tape library faults.• Performed capacity planning for Storage pools and ensured that the amount of disk/tape requirements were fulfilled. • Upgraded TSM Server and TSM clients… Show more IBM GLOBAL SERVICES NEW ZEALAND, April 2004 to March 2005 STORAGE SPECIALIST • Designed and implemented appropriate storage/backup solutions as per the client’s requirements using IBM Tivoli Storage Manager and IBM shark SAN devices.• Provided day-to-day support for TSM, including troubleshooting tape library faults.• Performed capacity planning for Storage pools and ensured that the amount of disk/tape requirements were fulfilled. • Upgraded TSM Server and TSM clients as required.• Systems Management: Established and managed System/Server Monitoring using IBM Tivoli Monitoring for Client servers. Maintained TSM Server (Windows 2000, Linux, and AIX). Show less

ENTERPRISE SYSTEMS MANAGEMENT - UNISYS NEW ZEALAND, March 2002 to April 2004SYSTEMS MANAGEMENT SPECIALIST • Collaborated with the Enterprise systems management team to implement Mentoring and Data Protection solutions for various clients.• Designed and implemented enterprise server backup solutions using software including IBM Tivoli Storage Manager (TSM).• Provided 2nd and 3rd level support for the operations team.• Implemented Systems Management Toolsets… Show more ENTERPRISE SYSTEMS MANAGEMENT - UNISYS NEW ZEALAND, March 2002 to April 2004SYSTEMS MANAGEMENT SPECIALIST • Collaborated with the Enterprise systems management team to implement Mentoring and Data Protection solutions for various clients.• Designed and implemented enterprise server backup solutions using software including IBM Tivoli Storage Manager (TSM).• Provided 2nd and 3rd level support for the operations team.• Implemented Systems Management Toolsets including: o IBM Tivoli suite of Systems Management Toolsets (IBM Tivoli Monitoring, Software Distribution, Inventory Solution)o NetIQ AppManager Suite, IBM Tivoli Monitoring for use in proactive monitoring of a heterogeneous environment of client servers (UNIX, Linux, Windows) • Automated daily tasks that were typically performed manually by the Server/Desktop team through scripts/Tivoli Tasks Manager.• Configured and supported Enterprise event management systems such as Tivoli Enterprise Console (TEC). Show less

SYSTEMS MANAGEMENT GROUP - UNISYS NEW ZEALAND, July 1999 to March 2002OPERATIONAL SUPPORT, SYSTEMS MANAGEMENT GROUP • Security Management: Used IDS (Intrusion Detection System) and ISS (Internet Security System) to monitor system file changes and router configuration changes. Monitored various websites for any known bug fixes and security fixes, and apply them when needed. Prevented viruses from spreading throughout the Customer Network.• Network… Show more SYSTEMS MANAGEMENT GROUP - UNISYS NEW ZEALAND, July 1999 to March 2002OPERATIONAL SUPPORT, SYSTEMS MANAGEMENT GROUP • Security Management: Used IDS (Intrusion Detection System) and ISS (Internet Security System) to monitor system file changes and router configuration changes. Monitored various websites for any known bug fixes and security fixes, and apply them when needed. Prevented viruses from spreading throughout the Customer Network.• Network Management: Supervised Client networks via Tivoli Netview (Monitor using SNMP, for Node up and Node down activities) and configured the Firewall and Routers.• Remote System Management: Managed NT and Unix Systems remotely using NetIQ AppManager for monitoring System Resources, Microsoft SMS 2.0 for Remote Control and Software Distribution, and IBM Tivoli for Software Distribution. Oversaw day-to-day network operations for various clients and maintained accurate documentation. Provided 2nd and 3rd level support for general desktop applications and client systems.• Special Projects: Implemented a Windows 2000 Terminal Server for the System’s Management Team. Migrated Microsoft Exchange from 5.5 to 2000. Performed server Replacements and Migrations. Show less

UNISYS HELP DESK – UNISYS NEW ZEALAND LTD, October 1998 to July 1999HELPDESK ANALYST • Provided Telephone and Onsite Support for internal and external clients on various applications such as Windows 95, Windows NT, and Microsoft Office Application 95 & 97. • Network Support Building Helpdesk PCs