Nalia Silva Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.Demonstrated product application on clients using testers and samplings.

Roseville, California, United States

Roseville, California, United States

Established positive and effective communication among team and organization leadership, reducing miscommunications and missed deadlines.Set, enforced and optimized internal policies to maintain responsiveness to demands.Partnered with vendors and suppliers to effectively manage and budget.

Roseville, California, United States

Balanced safe, prepared tills and prepared register bags for next sales date.Trained new employees on proper cash routines, procedures and requirements.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Set effective store schedules based on forecasted customer levels, individual employee.

Transported merchandise to sales floor and restocked shelves, racks and bins. Monitored inventory levels and kept adequate stock in product displays on sales floor.Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.

Conducted consultations to understand client's desired outcome and assessed skin type and face structure.Provided clients with personalized skincare recommendations to support maintenance of healthy skin.Professionally applied makeup to 15 clients per month for outings, proms, weddings, funerals and other special occasions and events.

Helped customers feel relaxed and comfortable through conversation and personal relatability.Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.Promoted additional products and services to increase sales numbers and revenue with diverse selection.