Nalin Bhatnagar Email & Phone Number

Gurugram, Haryana, India

• Lead a team of compliance professionals in ensuring adherence to international laws, regulations, and industry standards.
• Extend coordination support to Commercial teams for commercial compliance matters.
• Guidance to senior managers on all administrative, Audit & Compliance related matters.. Lead Commercial Team for Airport Process Audits at New Delhi International Airport

Gurugram, Haryana, India

• Complete management of14 out stations in the Northern India
• Ensured effective implementation of corporate policies.
• Empowered Sales & Marketing team for various activities.
• Organized and implemented business operations at the Regional/station level.
• Coordinated interactive meetings with stakeholders.

Air India Limited, Milan, Italy

• Spearheaded country operations, achieving notable improvements in on-time performance and operational efficiency.
• Built a proactive marketing team to focus on new business opportunities in the Italy & Greece Market
• Garnered substantial cost savings through introduction of various cost-cutting measures.
• Coordinated VVIP Movement /special relief /charter flights during the COVID-19 pandemic, demonstrating exceptional crisis management and operational oversight.

IGI Airport, T3, New Delhi

• Ensured compliance with Service Level Agreements (SLAs) and operational standards for passenger services.
• Directed a comprehensive safety and compliance culture, encouraging proactive reporting and mitigation of safety hazards.
• Spearheaded initiatives to enhance terminal operations, including the implementation of innovative passenger flow management systems that reduced bottlenecks and improved customer satisfaction ratings.
• Played a pivotal role in crisis management, effectively coordinating with government agencies and internal teams during emergency situations, ensuring swift and organized response protocols.

IGI Airport, T3, New Delhi Area, India

• Orchestrated the successful implementation of the Hub Control Centre (HCC) and Integrated Operations Control Centre (IOCC), collaborating with international consultants for optimal performance.
• Achieved an 85%+ On-Time Performance rate, spearheading technological integrations and operational strategies to enhance efficiency.

New Delhi, Delhi, India

• Charter Operations: Complete coordination & follow up on handling of Charter Operations
• Customer Services: Enhanced Passenger experience, resolving complaints and ensured efficient service delivery
• Staff Supervision: Managed & trained front line staff creating work schedules.

New Delhi, Delhi, India

• Instrumental in successfully implementation of all SOPs of Indian Airlines Call Centre.
• In Calls/day -60,000, Booking - 18,000 bookings with.001% error rate, Call drop rate - NIL. Ensured service recovery in case of any escalation of any unresolved complaints

Agra, Uttar Pradesh, India

• Operational Management: Coordinated all ground operations ensuring high OTP of more than 90%
• Relationship Management: Liaison with Airport authorities, other airlines and service providers
• Safety & Security: Ensured total Compliance of all SMS, ERP, QMS and other regulatory functions
• Top Class Handling of VVIP/Special Extra section Flights

New Delhi

Managed documentation and processing of financial operations, Reconciled Financial statements, reports and various transactions Proactive Cooperation with auditors to address any unresolved issues Preparing Financial reports P&L,Balance Sheet etc

Post-Graduate Diploma; Mba, Business Administration

Post-Graduate Diploma, Cost Accountancy

Diploma In Public Relations, Public Relations

Bachelor Of Commerce (Bcom), Finance, General