Nalin De Silva Email & Phone Number

Galle, Southern, Sri Lanka

Colombo, Western, Sri Lanka

Colombo, Sri Lanka

Battaramulla, Sri Lanka

I have performed as the Marketing & Operations Manager and the duties were including but not limited toDuties as the Operations Manager -~ Planning and Controlling the change.~ Restructuring of the organisation's current structure to get the best out of it...~ Managing QUALITY Assurance in all aspects of the Organisation.~ Monitoring and Analysing the current Production or provision to check its effectiveness.~ Strategy Planning for improving whenever it's… Show more I have performed as the Marketing & Operations Manager and the duties were including but not limited toDuties as the Operations Manager -~ Planning and Controlling the change.~ Restructuring of the organisation's current structure to get the best out of it...~ Managing QUALITY Assurance in all aspects of the Organisation.~ Monitoring and Analysing the current Production or provision to check its effectiveness.~ Strategy Planning for improving whenever it's necessary.~ Managing Day-to-Day Operational activities.~ Analysing statistics and reading & writing reports~ Liaising with other team members, including interacting with managers of different areas of the organisation, presenting findings to stakeholders and higher management.~ Managing consistently the highest level of customer service and their satisfaction.~ Responsible to set and meet sales targets (Weekly, Monthly, Quarterly, Biannually and Annually).~ Training and supervising new employees and tracking and measuring staff performance.~ Researching for new methodologies and alternative methods of efficiency.~ Setting and reviewing budgets and managing cost.~ Overseeing inventory, distribution of goods and facility layouts.Duties as the Marketing Manager –~ Conduct Market Research.~ Developing marketing strategies to promote the business and its products.~ Customer relationship management including the customer database.~ Identify new business opportunities~ Plan and implement digital & online marketing campaigns to raise the brand awareness.~ plan and implement business development activities to promote the product range of the organisation. Show less

Colombo

Kandy, Sri Lanka

Melbourne, Australia

Customer Service and Operations for the World’s Leading Filtration Systems Manufacturer who designs and produces filtration Systems from AUD3500 to AUD325,000 and Provides systems for Water, Oil, Gas and Gold Mining sites around the globe. I have provided an excellent customer service experience to our existing and new clients based in Australia, Tasmania and New Zealand. Job tasks were including but not limited to receiving and processing orders by making sure the efficiency and accuracy of… Show more Customer Service and Operations for the World’s Leading Filtration Systems Manufacturer who designs and produces filtration Systems from AUD3500 to AUD325,000 and Provides systems for Water, Oil, Gas and Gold Mining sites around the globe. I have provided an excellent customer service experience to our existing and new clients based in Australia, Tasmania and New Zealand. Job tasks were including but not limited to receiving and processing orders by making sure the efficiency and accuracy of projects, Report to Chief Finance Officer and CEO, solving logistics and customer related issues, Handling customer complaints, Managing the Customer Database based on SAP. Managing Production Orders for Major Projects, Respond to Phone calls and emails in a very professional manner. Plan and implement strategies to maximize the productivity and to make sure the projects are delivered on time and to maximize the profitability. Show less

Essendon, Australia

Worked as Front Office Manager by delivering a superior customer experience to the existing and new guests. Job tasks were including but not limited to Greet Guests, Reservations (Room Master System), Check-In and Check-Out, Manage and Supervise all the Front Office and Housekeeping operations, Handle Phone Calls and emails in a professional manner and solving customer issues. Diary Management. Always ensure the highest satisfaction level of our guests. Well experienced in Handling high volume… Show more Worked as Front Office Manager by delivering a superior customer experience to the existing and new guests. Job tasks were including but not limited to Greet Guests, Reservations (Room Master System), Check-In and Check-Out, Manage and Supervise all the Front Office and Housekeeping operations, Handle Phone Calls and emails in a professional manner and solving customer issues. Diary Management. Always ensure the highest satisfaction level of our guests. Well experienced in Handling high volume of tour groups and High-level clients, manage and monitor the functions and parties held at the Reception Hall of the property, implement business strategies to increase the revenue, Manage online Reservation platforms such as Booking.com, TripAdvisor, Wotif, Last Minute, Trivago, not1night and etc. Show less

Doha, Qatar

Worked as the Branch Manager and carried out many decent tasks to ensure the branch and the business is up to the highest level of satisfaction. Managed and Maintained the branch team and the branch to provide a superior customer service to the customers from different countries such as Arabic, Australian, UK, American and Asian. Keep the customers updated about the new products and promotions. Reporting to the Area manager and Country Manager. Always, make sure the customers' highest… Show more Worked as the Branch Manager and carried out many decent tasks to ensure the branch and the business is up to the highest level of satisfaction. Managed and Maintained the branch team and the branch to provide a superior customer service to the customers from different countries such as Arabic, Australian, UK, American and Asian. Keep the customers updated about the new products and promotions. Reporting to the Area manager and Country Manager. Always, make sure the customers' highest satisfaction is delivered. Managed all the Administrative tasks to ensure the quality of the service and the branch performance are at its best level. Show less

London, United Kingdom

Colombo, Sri Lanka

I have obtained a thorough and excellent experience by providing world class service at Check-In Counters, Visas and Passports, Boarding Gates, Baggage Services and about Missed Handle Baggage Cases, Ramp Area, Flight Planning, Cargo & also at Reservation Counters (Ticketing) and Tour Planning for In-bound and Out bound passengers.

Bachelor Of Science - Bsc (Hons), Computing And Information Systems

Activities and Societies: Chess Society, Student Representative

Diploma In Marketing (Travel And Tourism), Reservation, Airport Operations, Passenger Services, Cargo, Gds, Amaedius, Iata.

Diploma In Information Technology, Information Technology

General English, English Language, A

Diploma In Graphics Designing, Animation, Interactive Technology, Video Graphics And Special Effects