Nalin K. Email & Phone Number

Delhi, Dl, In

New Delhi, Delhi, India

Supporting our customer or prospective, steering their transformation with the latest Contact Center Technology like Aspect, Avaya, Cisco and Genesys with design thinking, agility along with energizing their legacy systems as well. Associating with customer objectives using various tools and techniques for better Customer Experience (CX) with less efforts and costs, system automation, integration - uptake of Digital Channels, improving efficiency across channels.

Film City, Noida

- Responsible for Program and Project - Management, Service Delivery and Escalations Handling while process optimization for CCT Services and Customer Care Center, taking care of the Business Operations and customer satisfaction.- Appreciated by CTO @ Dish TV Limited, for exemplary contribution for CMMI-5 certification process and extensive involvement CMMI-4 evaluation as well. By Nov-2018, Dish-TV has become the only Media & Entertainment organisation in the world to be certified with Maturity Level-5. http://www.indiantelevision.com/dth/dth-operator/dish-tv-india-limited-has-been-successfully-appraised-at-cmmi-maturity-level-5-for-development-and-services-constellations-181122- Significant contribution for evaluation of ISO / IEC-27001:2013 certification process, Organization got ISO-27001 certificate by June-2018, for Information Security Management System.https://www.dishtv.in/App_Documents/News/Press-Release-Dish-TV-India-Limited-achieves-ISO-27001-Certification-19062018.pdf

New Delhi Area, India

As Manager-Technical Support and Service Delivery "SmartConnect Technologies", responsible for Services Delivery while taking care for the following: - 1. Customer Business requirements with system automation.2. Outage and Escalation management.3. Optimize support process within expected response and resolution time.4. For Reviewing the Support Process with its refinement.5. Managing Global sites remotely for immediate resolutions.

New Delhi Area, India

We provide enterprise class communication solutions for data, voice and video. We specialize in cost effective and reliable solutions, delivering a comprehensive suite of applications to users across the organizations we serve. I am associated with the company to lead the team as NATIONAL level for providing the best of technical support and services from our end and keeping the customer comfort at utmost and company’s business at another extent. We work with the best companies in the world to ensure that the solutions we provide are relevant and effective. We are well known channel partner of Aspect Software and very much capable of doing desired customization for different business verticals.

North & East Of India, Delhi-Ncr Area.

Taking care of North and East of INDIA; responsible for Voice Based Contact Center Solution's Consultancy, CIM System’s Management & Maintenance like Aspect Software- UIP-6.X, Concerto’s – EnsemblePro-5.X, Baytalkitec Solutions- Smart Call, Genesys Contact Center 8.0 etc. . . So far actively involved in Solution Consultancy; System Implementation & Integration and Customization which includes effective CIM Solution’s Consultancy and business process requirement's fulfillment.

Mumbai Area, India

Responsible for CRM development and other application tools for Inbound & Outbound Calling with EnsemblePro OCX integration, Center Director Handling - Concerto “EnsemblePro”, Gateway Configurator - Concerto “EnsemblePro-51.57” as well as Lead Management for optimum business productivity.

Bangalore Area, India

Software development and testing the software under process against the system requirement specifications on the Mainframe technologies

Master Of Technology - Mtech, Quality Assurance & Management, First Class

Master Of Computer Applications - Mca, Computer Science, First Class

Bachelor Of Computer Applications - Bca, Computer Science, First Class

Bachelor Of Commerce - B.Com, Business/Commerce, General, Private

High School, Science-Maths