Nalin Mohan Jaimini Email and Phone Number

Overseeing assessments for both new & existing staff• Conducting New Hire & Cross skill Training classes• Producing and preparing a wide variety of training materials• Offering ad-hoc training support across the operational teams• Undertaking long & short term training projects• Support the Training and Development Manager by recommending improvements to trainingand processes to ensure material remains fresh and relevant• Coordinates and delivers (magical user) training initiatives across various lines of businesses within the ANZ & USC region

-Customer Interaction: Provide outstanding customer service through various channels, addressing inquiries and resolving issues promptly.-Communication: Communicate effectively with customers, both verbally and in writing, to ensure a positive experience.-Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.-Stress Management: Remain calm and composed under pressure, managing stressful situations with professionalism and empathy.-Software Proficiency: Utilize customer service software and relevant tools to manage and track customer interactions and issues.-Customer Focus: Maintain a customer-focused mindset, consistently striving to deliver exceptional service and enhance customer satisfaction.