We are YOUR Event Execution Experts!Abstract Elements Corporate Meetings & Events (AECME) is a global meeting and event planning agency which produces and manages corporate conferences, fundraising events, live (performance) events, and social soirees for our clients; who range from fortune 500 companies, small businesses, non-profit organizations, and private entities.We have a passion for serving clients who are making impactful contributions in their communities or internationally through engaging events. As Event Execution Experts: *We cherish the notion of (Return on Experience) ROEx *We plan with your goals and objections top of mind *We take calculated risks *We challenge conventional thinking *We thrive to creatively and confidently lead our clients to produce authentically memorable experiences

Processed mortgage applications for 4 different branches in Metro Atlanta and 2 corporate employees- Developed outstanding working relationships with the Origination Department, Underwriting, Closing, Post Closing, and Management; highly responsive to requests and relayed information in a timely fashion- Recognized as Processor of the Month for collaboration and communication with originators and clients; earned 100% survey ratings for client service- Managed pipeline of 20-25 loans per month, purchases, and refinances- Handled conventional, VA, FHA, refinances, investments, construction-to-perm loans, and builder applications- Responsible for moving loans forward to the underwriter, ensuring 100% error-free documents; worked closely with clients to gather additional info

Ensured successful job training for all new Loan Officers and provided ongoing mentorship and support to credit union lending staff to achieve excellence, optimize member experience, and achieve individual and corporate sales- Led onboarding of new lenders and solidified practices for new lenders through practice and repetition to become proficient with loan processes- Collaborated with partners in Training, Sales, and Service and Compliance to keep relevant materials aligned with current processes- Facilitated lending training and evaluated lending process improvements in collaboration with key stakeholders

Responsible for the leadership of Consumer Lending Consultants, including processing applications, underwriting, research, and funding- Oversaw consumer loans process, from application status to disbursement, working in cooperation with other departments to further company goals- Assisted with Member Service projects, loan growth, and productivity- Served as liaison between Branches and Member Care Call Center- Proactively researched and investigated ideas to create innovative strategies; performed to establish metrics used to measure member satisfaction

Accurately processed loan applications following proper compliance guidelines, enhancing company reputation by accepting ownership for various questions in addition to exploring new opportunities to add value to existing tasks- Met $2M monthly goal in consumer loans (2017)- Promoted marketing campaigns to sell to members accurately and efficiently - Discovered problems and opportunities through effective communication

Trained and developed new loan officers, developed and maintained profitable member relationships, and analyzed the current financial positions of members to determine risk levels; completed loan closing tasks including the disbursal of loans, review of credit reports, debt consolidation, service HELOC/HELOAN, auto loans, and credit cards- Developed and analyzed the financial positions of members to determine risk levels - Exceeded $1.2M monthly goal, totaling $10M; protected $305K+ in consumer loans; met 25.10% of 30% month goal (2017)- Originated and closed $8M+ in consumer loans; achieved the highest GAP % and ancillary products goal; exceeded credit card goal and mortgage and home equity referrals by 106% and 138%, respectively (2016)- Proactively sells ancillary products and cross-sells appropriate products and services to new and existing members - Ensured all loan documents were complete and accurate before submitting to the loan processing team- Registered with the National Mortgage Licensing System and Registry (NMLS)- Mets and exceeded individual monthly and yearly goals

Monitored daily branch activity including, but not limited to, loan production and approval, retention efforts, onboarding of new accounts, underwriting loans, cross-selling to new and existing members, and ensuring adherence to federal regulations and credit union policies; accountable for overall loan growth- Managed the new loan business process to ensure the branch exceeds monthly loan production goals over $1M- Conducted regular coaching sessions with employees regarding goals and meeting branch expectations through a needs-based selling approach, performance appraisal and feedback management, and employee development- Performed various personnel functions including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of branch team members- Performed monthly audits, surprise cash audits, vault, cash dispensing machines, and appropriate logs for compliance purposes to ensure optimal branch vault cash levels and cash drawer limits- Provided supervision, education, training, and mentorship for new Member Service Advisors and Tellers

Cross-sold the credit union’s products and services to provide accurate solutions for the member’s financial needs in addition to creating and disbursing approved loans (underwriting loans, reviewing credit reports, debt consolidation, service HELOC (Home Equity Line of Credit), educating members throughout the loan process, and loan closing)- 2012 Member Service Advisor of the Year- Produced $3.9M in consumer loans in 2014- Exceeded maximum set goal and opened 460 checking accounts and booked 117 auto loans and 153 credit cards- Received a Branch Service Quality Score of 4.46 out of 4.00- Attained 117% of internal partner referrals – the highest number received in 2012 by a Member Service Advisor

- Maintained a portfolio of Premier customers with assets up to $1M- Retained customers and responded to inquiries and complaints regarding complex services - Suggested products and services convenient and beneficial to the customer- Reported trends to management through research and reviewing existing data