Nalin Jain Email & Phone Number

Irving, Tx, Us

Oakland, Ca, Us

Lead daily standups to align SRE teams on goals, blockers, and incident response readiness.Developed and managed Datadog monitors, alerts, and incident escalation policies using Terraform, enhancing incident response capabilities.Collaborated with application teams to establish monitoring requirements and create runbooks for new product deployments, ensuring robust observability.Designed and executed gameday scenarios for centralized databases, simulating failure conditions to assess system resilience and improve incident response strategies.Facilitate retrospectives for on-call rotations and SRE practices, driving continuous improvement and reducing service incidents.Spearhead the rollout of new SRE initiatives, including design review processes and developer advocacy programs, enhancing system reliability and developer engagement.Oversee incident management tools and processes, implementing improvements that streamline incident resolution and minimize customer impact.

Boston, Ma, Us

Key member of the Enterprise team tasked with establishing SRE practices to address complex operational challenges.Partnered with various Lines of Business to optimize APM metrics, developing impactful, cost-efficient dashboards in Datadog and Splunk.Automated processes using Ansible, Terraform, and other open-source tools, improving system reliability and streamlining production engineering workflows.Achieved a 3x reduction in recovery time during third-party payment gateway outages by optimizing container capacities and improving auto-scaling.Automated the backup and recovery of Datadog dashboards using Python and Ansible.Implemented Chaos Engineering at the service level (Envoy Service Mesh) to ensure system resilience and robustness.

Dallas, Tx, Us

Engineering Leader for the Enterprise Ops team that manages the AWS Cloud operations, Reliability engineering, Incident management & response process.Managed a team of 5 engineers, collaborating with architects to design highly available, resilient systems for a large-scale cloud migration project.Implemented a shift-left testing approach, delivering cost-effective solutions with reduced development cycle times.Automated processes to optimize application failover times across data centers and cloud regions, reducing them to under 90 minutes.Architected and delivered a performance automation framework using Gatling and Scala within a CI/CD model to support the transition from monolithic to microservices architectures.Developed load models to enhance production design and shape cloud strategy.Streamlined the release cadence by embedding quality into the development process.

Irving, Tx, Us

Technical Manager/Architect for a high-performing engineering team of up to 10 members, both onshore and offshore, driving goal achievement and operational excellence.Provided strategic leadership across cross-functional teams, ensuring successful project delivery and alignment with key organizational initiatives.Established metrics-driven management practices to monitor team capacity, effort estimation, billing, and cost tracking, while fostering strong partnerships with business stakeholders.Proactively identified and escalated potential conflicts to work-stream leads and stakeholders, ensuring timely resolutions during project execution.Mentored team members through performance reviews and coaching sessions, enhancing individual performance and overall team effectiveness.

Overland Park, Kansas, Us

Developed complex performance test plans to determine metrics to be gathered during test executions, continuously analyzing applications against these metrics.Research and solve system performance problems as a performance engineer by collaborating with platform & software engineers in root cause analysis.Led offshore teams, prioritizing performance testing projects and driving test strategies.Engage in all aspects of Performance Engineering including SDLC & Architecture & understand the impact of application design on system performance.

Bangalore, Karnataka, In

Gathered and analyzed performance requirements from clients to ensure applications met performance targets across various scenarios.Prepared and presented performance test designs to stakeholders, obtaining necessary approvals.

Armonk, New York, Ny, Us

Established a centralized testing services team for Ericsson’s managed services clients.Created templates and documentation for test strategies, plans, and reports.Managed client deliverables and project risks, coordinating activities with offshore teams.

Armonk, New York, Ny, Us

Responsibilities (CoE):Member of the newly established Performance Engineering Center of Excellence at IBM IndiaReviewed performance test plans and developed modules to report application performance metrics effectively.Collaborated with development and production support teams to identify bottlenecks and perform performance tuning.Responsibilities (ODC): Developed performance test plans by gathering non-functional requirements (NFRs) for each application release.Created and maintained performance test scripts, and developed workload models to simulate production-like loads, validating application performance, scalability, and stability.Executed load tests and summarized results into meaningful charts, graphs, and reports.

Bangalore, Karnataka, In

Developed performance test scripts, designed load tests, and analyzed performance issues. Experienced in test automation for web and API using Selenium with Java, as well as batch applications utilizing open-source tools in Groovy.Ensured near-zero defects for software products through strategic test planning and execution.

Post Graduate Program In Artificial Intelligence And Machine Learning: Business Applications

Bachelor Of Technology - Btech, Computer Science