Ninna Angela Maglonso Email & Phone Number

• HRIS Management: Maintaining employee data, processing benefits enrollment, and managing leave requests in the HR system.• Onboarding: Guiding new hires through the onboarding process; Explaining HR policies and benefits.• Payroll: Processing time off requests, managing anniversary awards and wellness reimbursements.• Communication: Answering general HR policy questions, providing sickness pay and leave advice, and acting as a first point of contact for various HR inquiries.• Projects: Participating in HR projects, maintaining HR related documentation, and completing various reports.

Parañaque, National Capital Region, Philippines

• Tier 1 cross-border support who manages Human Resources (HR) queries specific to employee life cycle across Johnson & Johnson countries across the globe. Scope includes onboarding, payroll, benefits, compensation, organization and employee data changes, performance & development, leave / time-off administration.• Provides findings for cases that breached Service Level Agreement (SLA) and those with In-bound Defects (IBD)• Identifies cases with gaps / opportunities and execute Root-Cause Analysis (RCA) submitted to Team Lead.• Facilitates mentoring sessions to other team members as needed.• Supports the Team Lead, Operations Manager, and HR Advisors, as necessary.• Acts as the officer-in-charge (OIC) in absence of Team Lead.• Subject Matter Expert (SME) and Trainer for Workforce Data Management• Point of contact for employee engagement activities within the Global Contact Center team.

Paranaque City

• Tier 1 support who managed Human Resources (HR) queries specific to employee life cycle across Southeast Asia region, Australia, New Zealand, and India. Scope includes onboarding, payroll, benefits, compensation, organization and employee data changes, performance & development, leave / time-off administration.• Subject Matter Expert (SME) and Trainer for Letter Generation and Organization Changes• Stakeholders’ point of contact in Singapore, Malaysia, and Indonesia• Point of contact for employee engagement and corporate social activities***Strengths and Career Highlights:(May to November 2020) Cross-Regional HR support for EMEA region(November 2020 to January 2021) Cross-Regional HR support for North America region to help with the HRIS transition to Workday.(July 2020 - March 2021) “Global Services Advisor” – short-term assignment for career development (Grow Gig)(October - December 2021) “Operations Excellence Coordinator” - short-term assignment for career development (Grow Gig)

Parañaque, National Capital Region, Philippines

• Tier 1 Procurement support who managed Accounts Payable queries received through call, chat, and email (adding of supplier in the master data, order placement process walkthrough, invoice status, payment status, payment advice requests)• Facilitated process trainings for new hires.• Stakeholders’ point of contact in Singapore, Philippines, Australia, and New Zealand• Point of contact for employee engagement activities***Strengths and Career Highlights:- Supported the go-live (launch) of Singapore and Philippines- Gained skills and trainings on Human Resources function.

Johnson & Johnson, Paranaque City

Australia / New Zealand - Accounts Payable (P2P) Helpdesk• Answered to end-to-end Procure-to-Pay (P2P) process inquiries through phone, chat, and email from internal and external clients (Adding suppliers in Vendor Master Data, Order Placement / Invoice Capture, Invoice Status inquiries, Payment Advice requests)• Resolved technical issues in SAP Lynx specifically on invoice mismatch.• Facilitated process trainings.• Prepared monthly Statement of Accounts (SOA) reconciliation.• Stakeholder’s point of contact in Australia and New Zealand (ANZ)

Intramuros, Manila

• Performed opening and closing of cash daily.• Checked, verified, and reconciled bank deposits and bank payments regularly.• Responded and resolved customer problems, grievances and issues of their insurances and loan agreements.• Managed all financial records, registers, logs, and spreadsheets.• Responsible for the check releasing, cashiering, and to generate weekly and monthly reports.

Malate, Manila

- Adminstrative support under Internal Audit Group (IAG)- Apprenticeship program in FEU Manila