Naman Shah Email and Phone Number

Key lead technology role in launching province wide virtual mental health services.Map, modify or create Agency process to align with optimal workflows in new CIS.Collaborate with project team for the planning, project scheduling and program coordination for the CIS implementation.Create testing regime and establish success criteria for all migration activities. Planning and coordination for releases to technology systems and working closely with Project Leader and actively participates in all phases of assigned projects as required.Coordinate vendor support for pre-migration, Go-Live and post-implementation activities.Coordinate system maintenance with agency end-users to minimize service disruption.Interact with Strides’ external service providers and provide ongoing support to staff to facilitate timely resolution of issues.Implement Agile methodologies for release management and new features.Resolved clientele questions or problemsAnalysis and potential solutions to meet complex requirements on large projects.Hands on various technology platforms for development and support.Use of different web services for successful project coordinationProvide on-going communication, training, and knowledge enablement to staff regarding application capabilities, new features, and updates.Provide training to newly hired staff for the Agency’s application portfolio.Establish Key Performance Indicators, monitor application performance, and report on metrics.Create materials that support end-user training and enable use of the applications post-training.Create training plan for launch of new applications and collaborate with stakeholders to ensure its delivery.Draft documentation that supports end-user training and reference materialsPlan on highly complex projects and successfully follow through on deliverables.Work as part of a multi-disciplinary team in collaboration with management and end users to optimize process, workflow, and application usage.

Accommodate installation, configuration and maintenance of network hardware and software componentsProvided end to end user support for 50 users Resolved user related problems by providing technical guidance and expertise.Offered technical instructions to users regarding business functions, features, and application software.Supported LAN systems and machine setup as requestedPerform security audits alongside third-party infrastructure management company Monitored scheduled patching to make sure servers / computers are updated in timely manner Conducted research and analysis of current industry standards to suggest modern technologies and related improvements.Resolved problems relating to system networking, computer hardware and software components by troubleshooting procedures.Worked on-boarding and off-boarding employee access Set up and manage companywide SharePoint, office 365 EAC, Active Directory Manage companywide permissions on Active Directory and implement control via group policy management Implement and effectively manage group policies Troubleshoot firewall issues and network related downfalls Conduct network related testing based on company requirements and changesMonitored backup policies on windows server Participated in multiple network projects to enhance org structure like implementing companywide SharePoint, MS Teams, Network alignment (VLANs, HA Firewall) and more. Accurately maintained infrastructure, passwords and other process documentations via IT glue and shared folders, Also, maintained companywide asset information thru assigning asset# tags

Experience in guiding the classification, plan, implement, growth, adoption to enterprise architecture strategies, processes, and standards Recognized migration requirements and bridged the gaps Documented and implemented project to migrate instance from one zone to anotherHands on experience with EC2, EBS, VPC. Cloud watch, AWS backups, Snapshots, AMIsCreated backup vaults and implemented daily, weekly, and monthly backups and retention policies Assigned security policies by implementing IAM role to users Hands on experienced in server deployment by creating deployment plans for the adoption of cloud solutions Monitored and test system performance for potential bottlenecks, identify possible solutions and work with other team members to implement those fixes Converted snapshots to HDD sc1 volumes for cost optimization Configured and managed monitoring alarms in cloud watch Implementing cost control strategies Conducted DR drills and documented outcomes

Working on an ERP program (Exenta) with End-to-end support to internal users and offshore team, seamless understanding of RDMS Documenting project plans, status updates, quality assurance plans, implementation road maps, training plansDefine and author project scope, objectives, and effective implementation by coordinating and preparing project implementation timelinesAnalyze price proposals, financial reports, and other data and information to determine reasonable prices.Extract data from the ERP database system and run detailed inventory analysis to calculate reorder quantity and dates.Worked on application /software integration (JOOR, Shopify, BeProduct and other web-based applications) Experience in reporting progress of assignment(s) on a regular basis lo Project Management and raise any issues / concerns and propose mitigation strategies.Taking responsibility for deploying functional solutions such as creating, adopting, and implementing system test plans Identify process and system issues and provide alternative solutions to satisfy them through independent analysis, research and problem solvingMonitored, analyzed, and examined system performance for potential enhancements, identify possible solutions Proven experience with sprint facilitation, interpretation of business needs to technical requirements, facilitation of project meetings for reviews.Testing software functions, preparing test cases and documentation for user training Identifying, investigating, and analyzing business process, procedures, and work practicesCollaborated closely with developers to validate and refine technical specifications against business Requirements and create interface and field mappings during integration Experience with documenting user stories, planning and managing product backlog, planning, and managing sprints, and implementing in an iterative mannerExperience with Production Support to investigate issues and propose solutions to fix them.