Naman Sheth Email and Phone Number

My team is responsible for Service Assurance platform strategy for Charter's mobile infrastructure. We also manage deployment strategy for the HMNO/mobile network and are responsible for the end-to-end deployment lifecycle.

Providing strategic advisory and consulting services to major corporations in the areas of product development and strategy, product operation and improvements, operational analytics and reporting.

Leading Professional Service Delivery strategy and roadmap for SevOne platform. Responsible for developing and packaging value-added solutions; enabling solution engineers and sales teams during pre-sales and post-sales activities- Responsible to scope LOE and support SOW development for Major Accounts- Partnering with Service Delivery leadership to streamline customer engagement model- Supporting Sales Engineering team for 1-3 Proof-of-Value(PoV) per month- Enabling engineers by developing and organizing tool-kits for solution delivery

Leading enterprise operational roadmap including go to market readiness processes and platforms for new product launch. Oversaw High Speed Data (HSD) operational initiatives by providing guidance within OSS, BSS, supply chain, installation, activation & incident management. Implemented operational efficiency to reduce market launch timelines and exceed customer service levels. Focus areas include:- Operational process optimization- Ownership of cross-functional processes for new product launch- Business intelligence & Operational analytics- Customer experience strategy- Self-Service activation transformation- Supply chain optimization

Leader in Operational readiness activities around WiFi deployments across enterprise. Trusted partner with product, marketing and market development organizations delivering industry leading operational models. Key focus areas include:- Support model development- Field operations support- Cross-functional team KPIs & SLA definition (Pipeline reporting)- Capacity planning & reporting- Business & Operational reporting- Billing & Provisioning- Vendor management- Monitoring & Performance KPI definition

Guiding clients and partners through operations management solutions. Active team player leading high performing teams focused on on:- Solution development & delivery- Professional Services solution strategy development- Pre-sales- RFP & SOW development- Coaching & Team building- Solution & Implementation roadmap definition- Vendor partnership- OSS Tools & Alarm strategy

Business Automation Consultant guiding clients through business automation solutions by defining operational workflows, tools requirements and developing workflow automation.Clients: Cisco, SEMPRARole: Business Automation Architect – Define requirements, design automation workflows, develop business automation solutionsSenior Consultant acting as a trusted advisor for various enterprise management solutions deployed at customer site. Defined operational requirements, architectural design and developed Network Management solutions.Clients: Sprint/Nextel, EDS, Mediacom, Citizens Bank, SwissCom, ARINC Role: Solutions Architect – Conduct assessments, define requirements, implement solutions and provide knowledge transfer

SENIOR ANALYST Responsible for integrating COMPAQ, IBM and Dell management platforms in the Enterprise Management System (EMS) Infrastructure. Supported design and development of NerveCenter behavior models for incorporating these devices for management with in EMS. ANALYST Responsible to develop tools, automations and event correlation to reduce Mean-Time-To-Resolution (MTTR) for network outages. Integrate existing NOC tools to reduce swivel-chair to support ‘single pane of glass’ approach for the Network Operations organization INTERN Responsible for full project life cycle design, development, implementation and support of web based data driven technology for the Undergraduate Admissions Department (MS Access, SQL Server, ColdFusion and Java Script). Researched new technologies and recommend promising solutions to improve web registration and reporting.