Naman Sachdevaa Email & Phone Number

New Delhi, Delhi, India

As a Customer Service Specialist at Concentrix, I am dedicated to providing top-notch customer support, ensuring client satisfaction, and maintaining high levels of customer service.Key Responsibilities: - Responding to customer inquiries promptly and professionally, addressing issues in a timely manner. - Utilizing my exceptional communication skills to clearly explain solutions to customers, ensuring their needs are met. - Collaborating with team members to improve service delivery and enhance customer satisfaction. - Utilizing CRM systems to track customer interactions and resolutions. - Participating in training and professional development sessions to improve knowledge and performance level.

New Delhi, Delhi, India

Academic Support - Assisted in managing schedule, student payroll, rooms, and instructional supplies. - Hosted online classes and provided guidance to students on educational issues. - Made sure test papers were taken on time. - Prepared and maintained student records.Operations - Coordinated with team leader, teachers, and DTP department for test papers, tagging, and proofreading. - Prepared weekly schedules.