Nam Friddle Email & Phone Number

Fractional CIO for SMBs and private high net worth VIPs. A RingCentral premiere authorized reseller for the region and RingCentral Sales Professional, Communications Expert and Communications Professional certifications. Cisco Meraki authorized reseller. A COMCAST Business Fiber partner. A reseller working with PCM, CDW, SARCOM and Ingram Micro master resellers. Win and macOS management for AAD/AD/OD authentication and JAMF Now/Pro macOS/iOS client administration. Catering to the SMB market, sold, implemented and managed all cloud-based IT services for a dozen area clients in the DC Metro region. Worked directly with C-level executives and small business owners to achieve business IT requirements, including PCI and HIPAA standards and compliance. Managed networks, server infrastructure, desktop/laptop and mobile device management.Full-time / 60 hrs per week

Richmond, Virginia, Us

As co-lead in the role of fractional CIO for our non-profit client SMBs, MSP for non-profits that would otherwise not employ dedicated staff resources in a concerted effort to meet all IT needs and Board expectations. Utilizing a handful of revolving paid interns, managing a large pool of volunteers and a small staff, used Agile Scrum activities daily/weekly and bi-weekly with C-level client constituents to actively pursue and achieve budgeted IT goals. Built and managed ten new streams of income for IT 4 Causes: Comcast Cable/Fiber, Segra Fiber, Allied Telecom referral programs, Zoom Meetings/Zoom Phone, GoTo Connect Reseller program, NetSuite for Non-profits and business wireless provider sales channels to ensure cost savings for our clients while achieving business goals. I implemented and managed all cloud-based IT services for a dozens of area nonprofit clients in the Greater Richmond Metro region. Negotiated and developed an MSP Partnership with Kaseya Spanning to resell cloud-to-cloud backup solution for M365/Google Workspace and SalesForce tenants at a nonprofit price point. Worked directly with C-level executives and small business owners to accomplish all business IT goals, including PCI/DSS and HIPAA standards compliance. Managed the migrations of all network, server infrastructure to cloud based managed services. Managed all hardware refresh projects (desktop/laptop and mobile device management.)Full-time / 50 hrs per week

Us

Reported directly to the President, managed daily project assignments for seven direct reports with a focus on SMBs. Utilized MS HyperV and VMWare ESXi/vSphere 5.5 Admin with Win 2012 R2 Server, Win 2008 R2 server, and other guest VMs. Duplicated my work at DMI and creating DISA STIG level Mac OS X disk images as the defacto standard for all macOS clients. Dell AppAssure data center admin for Blue Cotton’s hosted and managed services. Developed strategic partnerships as a VAR with Master Distributors such as CDW and Ingram Micro. Established VAR relationship to sell and implement RingCentral cloud-hosted PBX VoIP solution at more than 10 client locations, COMCAST business fiber, Verizon IoT Solution for bonded CradlePoint 4G LTE Advanced Cellular modem solution, Cisco Meraki cloud-managed IT hardware solutions and more. Managed RingCentral accounts for 13 clients, Cisco Meraki accounts for 12 corporate clients. Managed network infrastructure for 13 clients: Cisco, Cisco Meraki, Dell Sonicwall\PowerEdge switches. AutoTask CRM and RMM for Win/Mac/Linux agents. NetGear ReadyNAS, Synology NAS and Buffalo NAS backups coupled with FOLDR administration for remote access. Mac OS X Server 5.1 with Apple Remote Desktop 3.9 admin (with UNIX and AppleScript workflow automation.) Purchased, configured and supported JAMF NOW macOS and iOS management platform. Secured procurement partners and established and vendor relations. Cisco Meraki BYOD MDM and Mobile Security admin. Google G-Suite Super Admin, COOP DR and business continuity planning. Most recent accomplishment: Managed end-to-end site buildouts and facility moves for a client within a single calendar year. Worked with technology partners Verizon Wireless and Cisco Meraki, Researched/developed/deployed an OTA 4G LTE Advanced service utilizing bonded VZW Cradlepoint modem adapters to offer high-speed internet service, at a fraction of the cost of a satellite truck, for an outdoor special event at Comic-Con San Diego 2016

Mclean, Va, Us

Reported directly to the CIO, managed daily project management assignments for direct reports. VMWare ESXi/vSphere 5.1 Admin with Win 2008 R2 Server, Win 2012 server, RHEL 6.4 Server, CentOS and other guest VMs. DISA STIG Mac OS X and Windows 2008 Server R2 images. HP 3PAR StoreServ 7200 admin. Managed iCore VoIP PBX supporting the Broadworks platform with Polycom SIP phones. Managed Cisco network infrastructure (Cisco Layer 2/3 network switches, Cisco Firewall, Cisco Wireless LAN Controller, Cisco Aeronet WAP.) LANDesk 9.5 (VBscript) for Win/Mac/Linux agents. NetApp SAN Management with Barracuda network backups. Mac OS X Server 2.2 with Apple Remote Desktop 3.7 admin (with UNIX and AppleScript workflow automation.) InfoSec servers: Carbon Black, Mandiant MIR, FireEye Mail/Web, Sophos Mail Gateway and disk encryption, BlueCoat Web Proxy, & Looking Glass cyber threat intelligence. Citrix GoToMeeting License administration. WASP asset tracking admin. BES10 Admin. Procurement and vendor relations. Mobile Iron BYOD MDM and Mobile Security admin. Google Mail for Business SuperAdmin, COOP DR and business continuity planning. ISO 9000/27000 documentation. Most recent accomplishment: Secured employee and corporate discount agreements PCMall.com and PCConection.com. Project Manager for Managed Services Environment build-out projected to generate $600 million within 1 calendar year.Full-time / 50 hrs per week

A SaaS EHR provider, reported directly to the CEO, managed daily workload and project management assignments for direct reports. Server Admin (Linux CentOS / Mac OS X Server,) VoIP PBX admin (Fonality TrixBox Pro hybrid system with Polycom SIP phones,) managed network infrastructure (dual fibre backbone, Dell 5548p POE network switches / SonicWall 4500 firewall / Meraki R24 WAP, SSL and L2TP VPN.) Remote desktop support utilizing remote technologies (DameWare, ARD3 (UNIX and AppleScript workflow automation,) RDC, Citrix GoToMeeting/GoToAssist and TeamViewer.) Client hardware provisioning, enterprise licensing, SugarCRM admin, NetSuite ERP admin, Atlassian Confluence Wiki and JIRA ticketing admin, digital asset management systems, vendor relations, IT budget management / purchasing, HIPPA compliance, a/v setup and support for company-wide meetings, established MDM and Mobile Security Policy for BYOD and corporate smartphones, Citrix GoToMeeting/GoToTraining/GoToWebinar admin, Google Mail for Business SuperAdmin, managed wireless provider relations (VZW / AT&T / Sprint / T-Mobile,) supporting countless Apple (Mac OS X / iOS,) Windows, and Android clients. Established disaster recovery and business continuity planning/testing/documentation. Most recent accomplishment: 5000 sq ft. building expansion (Cat-6 / WiFi-N network / furniture) including walking treadmill workstations. Secured employee and corporate discounts from wireless providers and from PCMall.comFull-time / 70 hrs per week

Managed daily workload and project management assignments for direct reports. Responsible for daily support onsite support for The South Florida Sun Sentinel Media Group consisting of more than 250 Macs and 550 PCs at four office sites and seven distribution centers. Remote desktop support utilizing remote technologies (SCCM, SMS, DameWare, ARD3 (UNIX and AppleScript workflow automation,) and RDC) when possible. Maximized workstation efficiency via scheduled maintenance for all MS Windows XP / 7 Enterprise and Apple Mac OS X 10.4 – 10.7 Macintosh workstations. Created and deployed disk images as well as packages using ARD3 for Mac OS X and Ghost / SCCM Console (for Windows XP Pro / 7E.) Responsible for Sun Sentinel IT readiness in disaster recovery preparedness with a focus on hurricane DR. Primary support for video edit bay Mac Pro workstations with DROBO SAN. Major projects completed: 2010 RAM upgrade, 2010 Dell E6410 Hardware Deployment, 2011 Windows 7E Migration, 2011 Wyse Thin Client to PC Migration, 2011 Prepress iMac Deployment Project, 2011 Mac Open Directory Integration, MSCRM enterprise upgrade, Regional lead and SME on upgrade hardware/software for 2011 Final Cut Pro video editing MacBook Pro upgrade project.Full-time / 70 hrs per week

Washington, Dc, Us

Richmond, Va, Us

Richmond, Va, Us

Certificate, Ps/Sql For Oracle 9I

Education record

Education record