Automated the creation of 7000+ user accounts during an application migration, reducing costs and manual efforts by 90%. • Developed automation module for ServiceNow ticketing – recurring CAT tool bulk (8k+)access requests for customers/linguists.• Developed python/API-based solution to archive 4000+ projects, streamlining archival process. • Automated recurring TaxID update process for 520+ vendors (Product billing).• Developed module for project archival in CAT tool (configuration driven scheduler)• Coordinated with the automation team to integrate and automate tasks, ensuring solution reliability through thorough testing.• Identified and resolved system bottlenecks, improving response time by 30%.• Managed system backups and restores, achieving a 100% data recovery rate.• Conducted client testing of new releases, reducing system bugs by 20% and improving stability.• Delivered technical support with a 98% customer satisfaction rating, resolving 80% of issues within 2 hours.• Troubleshot critical system issues with cross-functional teams, ensuring resolution within 24 hours (SLA).• Authored comprehensive system documentation for effective troubleshooting and knowledge sharing

Completed an internship program, gaining hands-on experience and shadowing senior team members to enhance practical knowledge.• Generated usage reports from the database, demonstrating analytical skills and attention to detail.• Completed courses in: SQL Programming Basics, Ubuntu Linux Server Basics, The Complete ServiceNow System Administrator Course, Introduction to REST APIs for Absolute Beginners, AZ-900: Microsoft Azure Fundamentals, Kubernetes for Absolute Beginners - Hands-on, API and Web Service Introduction, Learn Python Programming Masterclass, MuleSodt (Mule4) for Beginners/Developers, Introduction to Service Management with ITIL 4, API Crash Course: How to Create, Test, & Document APIs, Quick Introduction to Postman and API Tes7ng for Beginners