- Experienced Technical Support Engineer with a demonstrated history of working in Customer Service. - Skilled in Meltwater tool, Simplify360 Social listening tool, Microsoft Excel, Microsoft Word, Sales, and Leadership. - Expertise in managing social media handles and brand reputation, reporting, presentation, generating leads from Facebook groups, coordinating with international and Indian clients, managing teams(2-3 people) and training them accordingly.- Managing the Youtube by uploading the video, researching for relevant topics, hashtags, and checking on YT analytics. - Researching on the topics for social media posts and giving the requirements accordingly to the content writer. Later, sharing the design requirements with ideas to the designer.- Coordination with the internal teams.