Namitha P. Email & Phone Number

Bengaluru, Karnataka, India

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Bengaluru, Karnataka, India

 Responsible for overall operational aspects of the assigned accounts- activities in all modes of transport and ensures top notch service levels in terms of operational excellence, information management (incl. data quality) and overall customer satisfaction First level of escalation for issue management & resolution. Manage internal/external escalation in a timely manner with relevant key stakeholders.  Participate & drive project implementation/ Account Implementation including Standard Operation Procedure (SOP) creation, system integration coordination, Electronic Data Integration (EDI), E-booking, Tableau dashboard project for direct booking. Analyse process & propose optimum solutions and Reporting (as required). Drive to exceed targets with analytical and problem-solving skills, have the ability to manage projects and to implement changes. Close collaboration with Customer Solutions team for automation / improvement initiatives - Coordination / Supervision of day-to-day Operational Activities and Tasks - Claims Coordination. Conduct business/service/operational review meetings (Weekly, Monthly or Quarterly), Customer visits/engagements. Ensure compliance in regards to working instructions. Maintain Standard Operation Procedure (SOP) and assure persistent compliance.  Establish and monitor Key Performance Indicator (KPI) as mutually agreed with customer. Identify problem root cause and corrective action, follow through the execution until problem resolution.  Drive continuous process improvement and maintain and monitor Data Quality Management, Rates administration and Quote Management.  Close coordination with Sales, Operations and finance.

Bangalore, India

 Single point of contact-PAN India for Key Account customers. Monitors all the agreed standard internal and client facing metrics and KPI’s, working to continuously improve the processes to proactively meet and exceed the customers’ expectations. Playing important role for business development for Ad-Hoc shipments for all products. Be able to developing solutions that creates stronger and more effective service to clients. Quoting enquiries and RFQs and ensuring on board with good profit margin- follow up and monitoring. Escalation and tracking of critical shipments ensure timely updates to customer. Centralized reports, maintain quality of DSR's sent, TAT analysis, data analysis, monitoring invoice submission, monthly performance report to customer and arrange business/operational review meetings. Taking care of implementation of internal SOP within the operational team & monitoring the adherence. Prepare SOPs; understand the requirements of different Customers. Liaising with all concern bodies for operational, service & financial issues. Ensuring customer satisfaction with good quality service within committed TAT Co-coordinating with overseas offices, suppliers & buyers for export & import shipments Setting up new process & implementing for continuous improvement in lead time. To ensure the receivables are in control Co-ordinate with shipping/Clearance team to ensure smooth execution of shipments.

Bahrain

Airfreight Operations Management | Team Handling | Aerospace | ODC cargo| Dangerous goods handling | Perishables | Key accounts Handling | Pricing | Quotations | RFQ | Customer Service | Invoicing | Payment Collection | SOP, Account creation, Implementation | Communication | Co-ordination with Customs, Airport, Transport | Strong relationship with carriers | Performance reports | KPI requirements | On call 24/7 for AOG shipments | Knowledge on inbound /outbound shipment handling | Documentation |

Bahrain

⦁ Act as an interface against customers, sales, sub-contractors, Panalpina offices and agents. ⦁ Inbound /outbound shipment handling – airfreight and sea freight. ⦁ Ensure operational excellence, high productivity and customer satisfaction. ⦁ Monthly customer visits and generating business. ⦁ Checking and monitoring of shipment arrivals and dealing with handover of cargo. ⦁ Costing of files, Invoicing and handling claims if necessary. ⦁ Milestone updates and POD archiving: SOP updates as per daily requirement. ⦁ Communication with carriers and ground handling agent (BAS) .⦁ Monthly reports on inbound and outbound shipments ⦁ Meeting KPI requirements of the customer.

Bahrain

⦁ Handling Aviation shipments including Dangerous goods – AWB, DGD and other shipping documents. ⦁ Experienced and trained in handling ITAR shipments (AECA & DDTC), Vendor co-ordination on behalf of Defense customers. ⦁ Key account responsibility in Defense Logistics for Government related business. ⦁ SOP creation and implementation. ⦁ Handling of temperature-controlled shipments and AOG ⦁ Responsible for Inbound /outbound airfreight shipment handling. ⦁ Handling quotations and support sales with competitive rates. ⦁ Daily correspondence with overseas offices and clients, arrangement of transport as per requirement ⦁ Preparation of weekly/monthly cost /stock reports and sales report for carriers; excel sheets for Client reporting etc. ⦁ Acknowledging of incoming credits, checking of actual cost & expense of each shipments, invoicing. ⦁ Responsible for authorization of carrier payments and all airfreight payable with best cost controlling experience. ⦁ Well-versed with web-based software for airfreight and supporting operations.

Kozhikode, Kerala, India

⦁ Responsible for handling Classes for Plus One, Plus Two Computer Science batches including sessions on C++, Visual Basic, SQL, HTML, Database Concepts, Networking, Internet Concepts, System Analysis & Design, DOS, Windows, MS Office Packages etc. ⦁ Handling of Project preparation & guidance to students. ⦁ Conduct VIVA VOCE for students, also as External Examiner in other institutions. ⦁ Attend centralized Valuation Camps for Public Examination.