• Lead and Managed Team for ICBC (Service BC) deployment projects which included PC imaging, encryption, security, logistics management, customer service and deployment• Provided services and support to Clients which include ICBC, HSSBC (Health Shared Services BC), particularly in desktop, laptop and printer deployment, technical support, imaging devices, hardware and software troubleshooting and system administration• Deployed workstations and migrated data from Windows XP to Windows 7 and Windows 7 to Windows 10 for different BC Health Authorities which include Interior Health Authority (IHA), Providence Health Care (PHC), Vancouver Coastal Health (VCH), Provincial Health Services Authority (PHSA) BC Clinical and Support Services (BCCSS) , Fraser Health Authority (FHA) and Interior Health Authority (IHA)• Worked independently to troubleshoot and resolve hardware and software issues for refreshed devices using appropriate knowledge and available resources• Oriented users about the interface changes in new operating system and assisted them to setup their emails, shared calendars and mailboxes, drives and network printers• CST Go-live: Educated and provided technical support to the nurses, doctors and administrative staff regarding the new systems, clinical applications (Power chart, PCIS), laser and label printers, and troubleshoot Citrix sessions, Cerner Apps and other issues• Worked closely with Talent Acquisition team and held technical interviews• Worked in the warehouse and helped configuration team in configuration, encryptions, software installation and logistics during COVID-19• Undertook Project Coordination role for ICBC (Service BC Driver Licensing) project where I had to coordinate deployments all over British Columbia

•Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, resolution of issues.• Documenting artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.• Articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications for developers.• Working with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams.• Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.• Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user test check list manual for UAT Phase.• Conducted formal stakeholder analysis and used suitable elicitation methodologies with key stakeholders to gather information and deliver high- level business requirements documentation.• Facilitated JAD sessions with the business owners, product owners, developers to collect the business requirement to check the feasibility of the elicitation.• Worker in team with project manager and other stakeholders to develop release plan.• Hands on experience working on data profiling, data analysis and writing queries.• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.• Involved in Manual Testing, UI testing, Performance testing, database testing, Test cases design, test data setup, test execution, defect triage, UAT testing.• Bug reporting in ALM.

• Oversaw manufacturing processes and managed 65 + employees who worked in teams • Ensured Process and Quality were to the supreme level, received positive feedback from international clients• Participated in implementing production/processing methods and controls to meet quality & production standards in a safe and cost-efficient manner• Demonstrated efficiency in bottle neck production period • Trained and assisted new employees on Quality checklists and standards • Analysed and trained the team leads on special design requirements and guided them to meet deadlines • Participated in facility shutdowns to assist with inspections and provide a resource when trouble-shooting problems• Directly reported to the Managing director on Process optimization trials, analysis and recommendations• Allocated resources of skilled laborers and helpers in teams and assigned shifts strategically to assure quality and smooth finishing of consignments• Initiated tender for electronic bidding portal in the company website which resulted in increase of revenue to the firm• Demonstrated strong ability in maintaining supplier relationship• Procured steel and raw commodities using Just in Time inventory method to avoid overstock – Supply chain & Inventory Management• Assisted 3rd party contractors in newly assigned projects to reach deadlines during peak season of sales• Managed Logistics and Transport to ensure timeliness and safety of commodities • Initiated timely services for all the heavy-duty machineries • Closely worked with brokers and gained substantial leads and clients • Performed site visits to assist construction workers in efficient use of scaffolds • Actively involved in sourcing and procurement based on product demand