Namith Ramachandra Email & Phone Number

Bengaluru, Karnataka, India

Kelowna, British Columbia, Canada

Burnaby, British Columbia, Canada

• Lead and Managed Team for ICBC (Service BC) deployment projects which included PC imaging, encryption, security, logistics management, customer service and deployment
• Provided services and support to Clients which include ICBC, HSSBC (Health Shared Services BC), particularly in desktop, laptop and printer deployment, technical support, imaging devices, hardware and software.
• Deployed workstations and migrated data from Windows XP to Windows 7 and Windows 7 to Windows 10 for different BC Health Authorities which include Interior Health Authority (IHA), Providence Health Care (PHC).
• Worked independently to troubleshoot and resolve hardware and software issues for refreshed devices using appropriate knowledge and available resources
• Oriented users about the interface changes in new operating system and assisted them to setup their emails, shared calendars and mailboxes, drives and network printers
• CST Go-live: Educated and provided technical support to the nurses, doctors and administrative staff regarding the new systems, clinical applications (Power chart, PCIS), laser and label printers, and troubleshoot.

Bengaluru Area, India

• Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, resolution of.
• Documenting artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.
• Articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications for developers.
• Working with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams.
• Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.
• Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user test check list manual for UAT Phase.

Mangalore Area, India

• Oversaw manufacturing processes and managed 65 + employees who worked in teams
• Ensured Process and Quality were to the supreme level, received positive feedback from international clients
• Participated in implementing production/processing methods and controls to meet quality & production standards in a safe and cost-efficient manner
• Demonstrated efficiency in bottle neck production period
• Trained and assisted new employees on Quality checklists and standards
• Analysed and trained the team leads on special design requirements and guided them to meet deadlines

Master'S Degree, Business Administration, Management And Operations

Master'S Degree, International Business

Bachelor'S Degree, Computer Science