Nam Lam Email & Phone Number

United States

San Jose, California, United States

- Jira Cloud Service Desk & Jira Software admin for setting up new projects, complex workflows, permissions & automation- Administrator of IT applications such as Box, OneLogin, Sophos, Carbonite, Slack…- Microsoft Office 365 administrator (accounts & groups creation, password resets, mail flows, security…)- Manage Windows Server, Active Directory, DNS, DHCP, Group Policy...- Zero-touch deployment with Jamf, Intune, and JumpCloud SaaS- Generates and develops reports for audit, SOX, and attestation compliance- Streamline Onboarding/Offboarding Process- Build a standard procedures, Operation SOP, and provide troubleshooting guideline- Collaborate with the internal team, including Finance, Legal, Engineering for supporting and mitigate the security risk- Diagnoses and resolves technical hardware and software issues where applicable

Working at Velodyne Lidar under Kelly Services contract

San Jose, Ca

- Monitor & escalate IT issues to the IT Department Head where necessary- Administrator of various IT applications such as Box, OneLogin, Sophos, Carbonite, Slack…- Cloud Atlassian administrator for Jira Service Desk and Jira Software- Work with the engineering teams, departments to set up Jira projects, workflows, permission schemes...- Microsoft Office 365 Administration (accounts & groups creation, password resets, mail flows, security…)- Setting up, configuring, upgrading and installing authorized software to new laptops and desktops- Manage and monitor the network shared drives- Experience of troubleshooting and diagnose Dell laptops- Setting up new users and disabling expired accounts in accordance with IT requirements- Maintained & recorded all software licenses & IT assets- Patching of network and phones

Mountain View, Ca

*Pro-actively monitor the Data Center Facilities on a periodic basis.*Monitor and notify IT support organization(s) if any of their equipment is in an alarm state on a periodic, up to daily, basis.*Manage delivered equipment into, and decommissioned equipment out of, storage facilities.*Move IS equipment in a server room into new locations to facilitate hot-aisle/cold-aisle orientation.*Engage and manage wiring/cabling vendors to quote and implement structured cabling in line with client wiring standards.*Install and label IT equipment (servers, storage, network) and other hardware and equipment into server rooms and racks, and update asset records in the Configuration Management Database(s).*Manage inventory and install patch cabling between IT (Server/Network/SAN) equipment in server rooms and ensure it is properly installed and secured in accordance with client standards.*Shut down and restore power to hardware and equipment hosted in the server room as needed/requested.*De-racking of servers, storage devices, network equipment, racks, and other computing components, i.e. cabling, from the server rooms, including management of recovered floor space, power, networks, HVAC and racks.*Maintain floor maps containing rack and server locations in the server rooms, and rack diagrams containing server locations in racks.*Update asset records in Configuration Management Database(s) as required to ensure accuracy for existing equipment in server rooms.*Periodic media handling and management operations related to backup/archiving services, including media purchasing and stock replenishment, new and used tape inventory management, loading and removal of tapes into systems and libraries, packaging of tapes for transfer to remote locations, coordination with remote media storage providers for transportation services, and disposal of (existing) tapes in line with Client security standards.

Milpitas, Ca

small shop for large-format printing & sign maker

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate’S Degree, Network System Administrator