Namra Moledina 🔸 Administrative Manager Email & Phone Number

Canada

Ontario, Canada

✅ Provided ongoing confidential secretarial and administrative support for management – facilitated the management of controlled and uncontrolled documentation, extended administrative assistance, relayed information, ensured compliance, conducted research and maintained databases in a high-volume environment for HRPS officers and other police services➡️ Facilitated database management, ensuring customer records were updated, organized, and maintained properly.➡️ Recognized for optimizing service delivery, processes, quality control practices, and promoting culture of dedication.➡️ Managed a high-volume workload within a deadline-driven environment; consistently met performance benchmarks.➡️ Added, modified and removed records from CPIC files as well as for warrant entries on CPIC and niche systems.➡️ Processed queries from HRPS officers through CPIC, niche, police automated registration information system (PARIS), and vehicle information number (vin) assist systems. Routinely confirmed entries and relayed information, such as charges involved, conditions and cautions to HRPS officers with timeliness and accuracy.➡️ Ensured accurate and timely entry of arrests, charges, occurrences, and follow-ups received by live calls and e-mails.📌 Key Contribution: adhered to Government of Canada and departmental privacy and information management policies, directives and guidelines, including for managing storing, transporting, sharing and depositing of information.📌 Ensured timely and effective technical support to uniform personnel on CPIC, HRPS, and information and records services policies and procedures.📌 Was recognized for high levels of accuracy on entries entered on CPIC – achieved an overall 90% average on data entered on NICHE and CPIC.

Ontario, Canada

✅ Recruited to deliver legendary customer service in a timely, professional, and courteous manner on a range of public inquiries regarding Municipal, Provincial and Federal services and programs. Applied Customer Relationship Management strategies to monitor communications pertaining to various complaints and enquiries. Gained understanding of city operations and policy➡️ Made extensive use of a multi-line telephone system – answered and directed calls to appropriate departments/extensions. ➡️ Handled and resolved confrontational situations; mediated risk, diffused tension, and applied situational critical thinking.➡️ Implemented customer care strategies, leading to a substantive decrease in complaints; conducted research; identified solutions and alternatives for customers, ensuring continued business relations. Recognized trends or changes in types of calls or questions that callers have. Reacted to situational changes by ensuring that appropriate persons are notified📌 Key Impact: maintained and updated customer service requests in a computerized inventory management system.

Ontario, Canada

✅ Was tasked responsible for building superior customer relationship by engaging, listening and understanding the financial needs of potential customers, all in order to drive business growth – capitalized on financial cross-sales and add-on products; payed attention to customer needs to pinpoint sales opportunities & communicated terms and conditions of financial products➡️ Prospected clients and perused leads to seek revenue growth; built professional relationships; maximized sales opportunities. Developed and nourished customer relationships that supported business retention and growth.➡️ Achieved lowest Average Handle Time (AHT) on the team (283 seconds) by efficiently completing client requests.➡️ Increased sales and client adoption of new financial solutions resulting in a net of 15 new product sales per week.📌 Key Impact: attained compliance goal of 93% ND frequently hit 97-98% whilst increasing brand loyalty. Selected to serve as Team Leader for “Blitz” targets and competitions. Elected to Social Committee to implement morale-building activities.

✅ Provided overall management, administration, and tactical leadership; maintained operational budgets and schedules; ensured client and shareholder satisfaction, operational efficiency, and compliance with the organization’s policies, values, and beliefs. Reported on performance indicators, identified areas of improvement and outlined the approach to that improvement➡️ Provided unwavering customer care and support in a professional and courteous manner to new and existing clients.➡️ Managed customer escalations for conflict resolution; ensure quality assurance and customer satisfaction operations. 📌 Key Impact: evaluated performance of direct reports and entire team through active monitoring of work activities and measurement of work quality. Took corrective steps to address areas of concern and encourage areas of strength.