Championing Naukri’s Recruitment Management System Referral Product, I am involved in the entire lifecycle of customer engagement, right from post-sale of the product till the final adoption and it's continued usage.● Engaging existing clients through webinars on the tool, features and it's enhancements as well as resolving their related issues and queries.● Initiate pilot clients to the referral tool through product walk-throughs and provide support towards complete adoption of the product.● Understanding clients' hiring needs and existing pain points, and recommending solutions within the product to solve problems. ● Increase usage of the product through incorporating feedback from key clients and implement best practices and success strategies for the wider client base in day-to-day operations.● Also engaged in setting up a process to improve client retention, currently.

Evangelized Naukri’s RMS Referral with users, both internal sales teams and clients, and was responsible for the end to end success of the product. ● Delivered pre-sales demos and assisted sales teams in closing deals. ● Conceptualized and designed content around the product to aid in lead generation and educating users.● Developed case studies, competitive benchmarking, video tutorials and other collaterals. ● Handled sales and client queries to ensure optimal product understanding and usage.● Collaborating closely with the product development and sales teams, and with clients to determine expectations to make the product more effective.

Successfully led a team responsible for campaign and response management of ‘Category A’ clients for both 99acres Sales and 99acres Premium.● CAMPAIGN MANAGEMENT: Orchestrated campaigns and managed their implementation, tracking and measurement, on time and within budget.• Decided Inventory as per project, location, budget and special requirements, based on verified model• Registered Products, designed creatives and activation using ERP, CRM, SUMS• Monitored TAT, maximized leads and kept a check on verified• Worked on LMS, LMS OTP & Classifieds● DATA ANALYSIS & REPORT BUILDING: Performed post campaign data analysis to report KPIs and distribute learning for future campaigns with managers and staff at all levels of responsibility.• Introduced Hygiene checks for Premium Campaigns• Picked best performing/response generating projects per week• Suggested formats/ increased viability of reports• Instrumental in making presentations for Review Meetings● TRAINING & MENTORING: Extensively trained allied teams on product features and enhancements.• Oversaw the day-to-day operations of the team and made sure motivation and performance levels are maintained• Resolved work conflicts• Imparted product knowledge and training to those in the team and others in the department● PRODUCT FEEDBACK:• One of the first to use pilot processes/tools/product enhancements introduced• Tested, observed and provided feedback• Suggested improvements for usability● EMAIL MARKETING:• Conceptualized & Sourced Content• Proofread emails for clarity, grammar, and spelling• Analyzed email campaigns and suggesting improvements• Picked best performing mailer templates & capitalizing on their themes• Evaluated database & dates for mailers• Tracked & Reported on email campaigns• Also worked on a Six Sigma project for increasing responses of multi-mailers and was instrumental in bringing a positive change in the appearance and response over a period of 3 months.

Radically improved turn-around-times through effective coordination with the finance, design and product teams.● Responsible for key client activations and response management.● Actively provided critical feedback for product development.● Managed client subscriptions to facilitate field personnel.

Increased the assigned business base by 36% in one financial year, from 50 lacs to 90 lacs.● Managed portfolios of high value clients.● Customized and recommended new product offers to retain customer focus.● Responsible for achieving sales targets through actively involving in sales planning, forecasting and execution.

Responsible for active retention and expansion of existing business. ● Handled face-to-face negotiation and finalization of deals.● Tracked competition and designed client centric offers.

Instrumental in identifying and meticulously fixing critical issues that an NGO based out of Delhi, ‘Katha’ was facing, to help improve their existing financial position.● Audited and handled accounts as part of the core team.● Systematically learned and executed, the finance of an organization.● Streamlined payroll processing, bank reconciliation, foreign remittance, physical verification of stock, budgeting and cost analysis for the firm.

Built and led a team of 32 enthusiastic young entrepreneurs in network marketing, across two major regions in Odisha (Bhubaneswar and Khurda), as an associate with eBiz.com Pvt. Ltd, an IT MLM Company.● Also helped provide free basic computer education to the less privileged.