Namrata Shah Email & Phone Number

United States

United States

Serve as the primary point of contact for client inquiries, providing timely and accurate information via phone, email, and chat.Address and resolve client issues efficiently, ensuring customer satisfaction and maintaining high service quality standards.Develop and maintain strong, long-term relationships with clients by understanding their needs and providing personalized service.Conduct regular follow-ups to ensure client issues are fully resolved and confirm their satisfaction with the service provided.Work closely with internal teams, including sales, technical support, and billing, to resolve complex client issues and enhance the overall customer experience.Utilize CRM systems to manage and document client interactions, track service metrics, and identify opportunities for service improvement.Gather client feedback to identify areas of improvement and collaborate with the service team to implement changes.Monitor and assess the quality of service provided to clients, ensuring consistency and adherence to company standards.Provide guidance and support to new team members, helping them to understand client service protocols and tools.Identify opportunities to offer additional services or products to clients, contributing to revenue growth.

Master Of Arts - Ma

Bachelor Of Arts - Ba