As a Project Engineer/Infrastructure Engineer at Jims IT, I ensure seamless IT operations through comprehensive support and system management. Key responsibilities include:Providing remote and onsite technical support across Windows, Linux, and macOS platforms, including Microsoft 365, InTune and Azure.Implementing and managing SCCM for endpoint management, application deployment, and software updates.Ensuring endpoint security through configuration and monitoring of antivirus, antimalware, and firewall policies.Performing routine system maintenance, monitoring performance, and implementing proactive measures to prevent downtime.Supporting Microsoft Office applications (Exchange Online, OneDrive, SharePoint) and managing cloud services.Leveraging basic networking skills to troubleshoot and maintain network connectivity, while creating and maintaining technical documentation and user guides.

During my tenure i had a great learning experience and opportunity of knowing all aspects and operations of an IT department.L2 IT supportNetwork operationsServer Technologies Cloud Computing