Nam Vo Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Garden Grove, California, United States

• Orchestrated process enhancement endeavors by employing data-centric methodologies to refine the camera reception and shipping process. Spearheaded the design and implementation of cutting-edge testing stands and protocols, resulting in a substantial increase in throughput from processing six cameras per batch to a remarkable eighteen, thereby significantly enhancing workflow efficiency and reducing time-related costs from 40 minutes per batch reducing to 20 minutes. • Contributed valuable insights to improve the mechanical design of battery enclosure within the camera, ensuring seamless integration of metal stamping manufacturing to hardware components and enhanced overall product performance by 50%. • Spearheaded a cross-departmental initiative including engineering, quality assurance, logistics, shipping, and customer service to enhance communcation and collaboration, reducting correction action cycle time by 20% effectively.• Applied engineering principles and analytical skills to develop and implement a structured corrective action request (CAR) process aimed at optimizing camera product quality, reliability, and customer satisfaction with company profit margins of 250% as of 2023.• Conducted thorough root cause analyses (RCA) of costumers’ camera return by identifying inefficiencies, defects, and areas for improvement such as camera module blurriness and battery impact through multiple testings from programmed scripts.• Demonstrated strong communication and leadership skills in facilitating cross-functional collaboration, cross-training programs, and knowledge sharing sessions through emailing and team meetings to foster a culture of continuous improvement and innovation.

Long Beach, California, United States

• 2nd team since 2019 at CSULB to have a successful static fire test in the last 5 year • Designed, prototyped, and tested multiple designs for manifolds and a pneumatically actuated main valve mechanism utilizing SolidWorks.• Carbon fiber wrapped fuel and oxidizer tanks to increase the max pressure capacity by 100 psi.• Designed the wiring harness for the load cells to collect data from the bunker during static fire testing.• Designed a plumbing and instrumentation diagram (P&ID) for Kerosine-N2O propulsion system.• Wrote procedures for low/high pressure testing, hydrostatic testing of tanks, and static fire testing.• Produced final technical report with CAD files, simulations, BOM, all testing procedures, summarized all after action reports and provided reflections for optimization and further improvements

9211 Bolsa Ave, Westminster, Ca 92683

• Delivered excellent customer service that resulted in a higher tip out averaging 50% higher than other servers at franchise.• Created customer and brand loyalty through delivering personalized experiences that ensure customer satisfaction.• Developed problem-solving skills that effectively resolved client complaints, which prompted fewer bill compensations and increased profit margins.• Upselling of high-profit items that boosted sales and grossed the company an average of $1,500 in sales per shift.• Managed 8-10 tables simultaneously while assisting team members with various tasks such as pre-bussing, restocking, and food running.• Trained new hires by mentoring and leading them through restaurant policies such as customer service facilitation and order

Compton, California, United States

• Goal of creating human-sized recreational drone with payload capacity of 250lbs. • Developed small scale drone prototype using 3D printing and pre-programmed flight controller and receiver. • Designed and manufactured full-size prototype structure using rivets and gussets to reduce mass and maintain strength. • Utilized Solid works to draw force analysis of structure to ensure safety and durability of both user and drone.