Nan May Thazin Khat Email & Phone Number

Bangkok, Bangkok City, Thailand

• Overseeing daily restaurant operations, assisting with scheduling and training of employees, ensuring high levels of customer satisfaction, and implementing marketing strategies to increase restaurant revenue. • Ability to effectively communicate with customers and lead a team of employees• Providing customer service by answering questions about products or services, processing orders, and handling complaints• Coordinating events such as company events, private events, and wedding events. • Comfort with multitasking in a deadline driven environment • High proficiency and knowledge of the office package (Excel, PowerPoint, and Word)• Strong attention to detail and problem-solving skills• Proficient in computer and point-of-sale (POS) systems • Excellent time management and organizational skills

Bangkok, Bangkok City, Thailand

• Addressed guest complaints promptly, taking immediate action to resolve issues and ensure a high level of customer satisfaction.• Efficiently manage food and beverage orders from an average of 30-60 guests per shift (10 hrs), delivering accurate and timely service.• Collaborated effectively with the kitchen and bar teams to provide outstanding service experiences.• Utilized in-depth knowledge of the menu to offer personalized recommendations, ehancing the overall dinning experience.• Assisted with various aspects of guest satisfaction, including serving, seating, and overall hospitality.• Responded promptly to guests' inquiries, and concerns through social media, ensuring timely and helpful communication.• Assisted in organizing events and parties, offering suitable reservation options and creative ideas based on guests' preferences.• Ensured that a culture of respect and professionalism is maintained in the workspace at all times.• Exhibited calmness and attentiveness during peak hours, serving as a role model for the staff and other team members.• Mentored and trained new customer service officers, providing constructive feedback and valuable guidance.• Oversaw and supervised a team of customer service officers, ensuring smooth operations and maintaining excellent service standards.

Bangkok City, Thailand

• Efficiently manage food and beverage orders from an average of 30-60 guests per shift (10 hrs), delivering accurate and timely service.•Worked with unhappy guests, making certain that they leave pleased and return. • Collaborated effectively with the kitchen and bar teams to provide outstanding service experiences.• Utilized in-depth knowledge of the menu to offer personalized recommendations, ehancing the overall dinning experience.

Bachelor Of Arts - Ba, Major In English, Minor In International Business

Education record

Activities and Societies: AU Myanmar Student Community (AUMSC), AU International Student Community (AUISC), AU student organization (AUSO).