Nana Farhana Z Email & Phone Number

Singapore

Hyflux Innovation Centre

• Works with a group of Internal Auditors to maintain the Information Technology Service Management System of the organization.
• Conduct compliance assessment/internal audits based on contractual requirements, service operation requirements and relevant ISO Standard requirements.
• Establish consistent interaction with External Auditors or International Standards Forum to obtain new releases on the International Standards and/ or certification requirements for the organization to… Show more
• Establish consistent interaction with External Auditors or International Standards Forum to obtain new releases on the International Standards and/ or certification requirements for the organization to maintain its.

NEC Asia Pacific Pte Ltd

Responsibilities: Manage and oversee a team of QA Analysts with their day-to-day output & tasks. Conduct call, ticket and process audits to assess compliance with the organisation's quality system and relevant quality plans, and recommending corrective actions where appropriate. Conduct New Hire Soft Skills Training when required.Accomplishments.

Harbour Link

Manage and oversee a team of QA Analysts with their day-to-day output & tasks. Handling of complaints and compliments raised via CCMS/Feedback mailbox. Controller of the Process & CAB document.

7 Bedok Sth Rd & Bt Batok

Conduct call audits to assess compliance with the organisation's quality system and relevant quality plans, and recommending corrective actions where appropriate.

Abacus Plaza, Tampines & Alexandra Technopark B

To monitor customer interactions and suggest improvements by means of performance evaluations and regular reporting to ensure TeleTech and client standards are maintained.

Changi Airport Terminal 1

Ground Handling Agent for most of the airlines in Singapore Changi Airport Terminal 1, namely, Qantas and British Airways. Training of new staff (Mentor).

Train parrots for the Bird Show.Bird Show presenter.