Customer Service Representative
Yerevan, Armenia
Founded in 2009, Joomag is the all-in-one platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor.Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online content from a central platform, streamlining workflows and becoming more productive in the process. Among our clients: Harper’s Bazaar, Cosmopolitan, JLL, Century21, RingCentral, EY, Dillard’s, Levi’s, U.S. Army, Harvard University, UCLA, Honda, Subaru, Renault, jetBlue, Delta, etc.We have offices in Silicon Valley (San Jose, CA), Munich, Moscow, Shanghai and Yerevan. So, if you are ready to kick everything up a notch, then you should definitely join our team of passionate minds.Main responsibilities include:• Effectively communicate with customers concerning technical, billing & general inquiries,• Handle customer complaints, provide appropriate solutions and alternatives within the time limits via email, live chat, Twitter, Facebook, and Google+,• Follow up with customers on readers’ requests, bug-fixes, and problems’ resolutions,• Follow up with Net Promoter Score (NPS) feedbacks,• Work closely with Customer Care Executives’ team to troubleshoot issues and implement fixes,• Build sustainable communication with customers during custom applications development processes.
