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Singapore

Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia

• Data Analysis and Reporting: Applied advanced data analysis and reporting tools, including SQL,Power BI to analyse and maintain the Service Level at minimum of 80% for all department
• Real Time Analyst: Real-Time monitoring and efficiently managed the Calls offered & agent spreadbetween homeskills setting whenever there is spike due to high unplanned, shrinkage, etc
• Forecasting - Run Rate: Team Lead and create a Macro Template for forecasting the SL & RunRate for daily / 15 minutes interval to be reported to Singapore team / Stakeholder (MY & SG) whenencountered ad hoc crisis /.
• Team Manager’s Scheduling: Create the Master plans/template with bulletproof formula to ensurefairness and efficient scheduling for Team Managers throughout the year with 100% satisfaction.
• Personal KPI: Consistently surpassed KPIs, achieving more than 160% in all key performanceindicators, highlighting a consistent track record of excellence in service delivery.

WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Brand Strategy: Formulated and effectively communicated a holistic company brand strategy acrossvarious platforms, contributing to an outstanding 88% customer retention rate.
• Data Analysis and Reporting: Applied advanced data analysis and reporting tools, including SQL,Python, ML, DL, Power BI, and Excel. Significantly elevated brand visibility, resulting in a notableincrease of 15% in.
• Remote Project management: Used Trelo and AnyDesk to manage the team performance remotelywith the help of Microsoft Team, Microsoft 365, and VirtualBox

Business Mathematics, Business Statistics, IT Automation, e-Commerce: Key contributor to the development of stock take procedures, resulting in a notable 20% improvement in inventory accuracy for both e-Commerce and in-store sales. Subject Coordinator, Community Project, CSR: i) Advisor MOE & TRG Gov.: “Community Economic Development Programs”; ii) ToT.

Procurement: Research, resource and maintain good relationship with vendors to satisfy production needs for planned or urgent ad-hoc orders, surpassing team goals.Supply Chain Planning: Planned a comprehensive raw material monthly schedule using Just-in-Time (JIT) and Kanban methodologies, Lean Methodology, SAP. Implemented effective planning strategies.

Master Of Economics -Mec, Econometrics And Quantitative Economics

Bachelor Of Science - Bsc, Industrial Mathematics