Nancee Nettleton Email & Phone Number

Lake County, Illinois, United States

Schaumburg, IL

Responsible for researching and resolving Tier One customer inquiries in an expedient and efficient manner. Responsible for resolution documentation as well as root cause analysis reporting. Manage multiple projects simultaneously.Communicate effectively both orally and written to serve customer needs effectively.

Waukegan, IL

Supports all FMCNA, Spectra Labs, home dialysis patients and customers. Works closely with patients, nurses, pharmacists, and nursing home staff to process requests and provide information.Follows all regulatory and division/company policy requirements and Illinois State Board of Pharmacy regulations.Calculate refill quantities based on inventory and.

Lake Forest, IL

• To monitor and track compounded pharmaceuticals to US hospitals and surgical centers through appropriate FedEx and UPS software systems.
• Initiate contact with customers and carriers to ensure the safe and timely delivery of pharmaceuticals.
• Maintain reports in company database to accurately account for any lost, undelivered, or mishandled packages.
• Submit claims with appropriate carriers for damaged products.
• Compile and submit daily, weekly and monthly reports with appropriate department heads.
• Handle and address customer problems and concerns with regards to delivered pharmaceuticals.

Lake Forest, IL

• Sent out billing statements. Tracked accounts and contacted customers for delinquent payments and developed payment plans with customers as needed. Worked on stale debt; took company debt from 220K to 20K within the.
• Provided dealer quotes and maintained positive working relationship with dealers to meet and adapt to their needs.
• Responsible for maintaining sensitive and confidential company, customer and vendor information.
• Answered /directed all incoming calls when applicable.
• Troubleshoot customer problems and resolved dealer/customer concerns and needs.
• Provided recommendations for vendor/customer credit approval.

Libertyville, IL

• Resolved situations and coordinated Complex activities.
• Handled public relation inquiries and concerns.
• Developed new ideas for improvement of services by organizing front end procedures and contributing ideas for new youth programming.
• Taught youth athletics classes and lead and coordinated prearranged group outings.
• Scheduled Staff and processed employee time cards for payroll.