I am a Human Resources Operations Specialist at Icon Payments LLC, a fast-growing fintech company that provides payment solutions for businesses and consumers. I have a master's degree in Public Administration from Florida State University. I am also pursuing an MBA at Monroe College to enhance my business acumen and leadership skills. My core competencies include customer success, human resources, and operations management.As the COO of IMMI SCHOOL, I effectively manage more than 40 employees from three countries across four departments, ensuring the smooth and efficient delivery of our high-quality ESL courses and services. I also oversee the curriculum development team, which has created six engaging and innovative ESL courses and two accurate and comprehensive placement tests. Additionally, I have designed and implemented effective overseas worker management rules and reward systems, which foster a positive and productive work environment for our remote staff. I am passionate about providing the best learning experience for our students and the best working experience for our team, and I am always eager to learn new skills and explore new opportunities in the online education industry. I believe that I can bring diverse perspectives and experiences to any organization, as well as a strong sense of collaboration, contribution, and support.