As Chief Operating Officer at ConsortHR, I lead operations for a company dedicated to delivering outsourced HR solutions with a personal touch. We provide decades of HR expertise in an accessible subscription model, partnering with businesses to address their unique needs. Our team brings diverse backgrounds in HR, Operations, Entrepreneurship, Technology, and Customer Success, offering services that go beyond compliance to include executive coaching and strategic support. At ConsortHR, we’re more than a vendor—we’re an extension of our clients’ teams, helping them thrive.

-Fractional COO-Oversight of Operations, Customer Success, HR/Talent, and Finance in high-growth companies-Build executive teams to align people, strategy, processes and tools in tech and services organizations.-Designed, implemented and led customer success programs to increase retention and expansion -Holistic approach to technology, people and process to improve KPI's and OKR's

Managed 2 thirteen-week accelerator programs, with 10 companies each. -Assist in portfolio company selection and diligence-Design programming for mentorship, events, speakers, company development-Coach founders on pitch preparation, strategy, team development, and customer success

Viral Launch's software platform enables third-party Amazon marketplace sellers to gain market insights and drive sales and keyword ranking. As Customer Success leader and executive team member, I drove measurable results across Customer Experience, Service Delivery, and Creative teams.Established customer support functions including team development and tech stack.Established enterprise business unit Responsible for customer retentionResponsible for customer growth

As COO, I was responsible for Customer Success, scalability, budgeting, and maintaining global operations. --Led teams of 150+ employees, plus global contractors and outsourced providers--Customer Retention over 95%--Customer Expansion--Operational scaling--Logistics, help desk, account management, implementation, and professional servicesMOBI is a unique SaaS company in that the software is supported by a strong services team.Responsibilities in this enterprise software company included: Strategy and execution of the company's vision and goals Adherence to budget and fiscal responsibility Global service delivery management and customer experience Customer success Culture and employee engagement

As General Manager, my responsibilities included:Customer Success LeadershipService DeliveryDepartment Leadership Workload PlanningCustomer Retention and SatisfactionIn the mobile technology space, customer needs and provider capabilities are constantly evolving. Adaptive, collaborative planning and cross functional teams are essential for success. It was my responsibility to ensure that service delivery teams partnered effectively with software engineers, account management, and partner companies to successfully manage customers' wireless programs. Our Fortune 100 enterprise and government client retention was over 96% for 5 years before merging with MOBI.