Nanci Corcoran Email & Phone Number

St John’S, Newfoundland And Labrador, Canada

As a business start-up advisor with NLOWE, I work directly with NLOWE member and clients. I am responsible for conducting assessments, reviewing client business plans, and supporting clients in their business plan development by explaining the processes of starting and growing a business.• Corresponds with clients regarding several topics including the SEA program, the WEOC loan fund program, business startup questions, membership questions, referrals to other advisors/services, setting up meetings, and training opportunities. • Provides advisory services, advice, and recommendations on business issues and in response to specific questions. • Reviews business plans and other documents submitted by clients and members• Writes letters of support and facilitates the completion of documents for SEA applications• Attends tradeshows and conferences, client meet and greets, represents NLOWE in person and virtually.• Completes site visits and client meetings at clients’ businesses.• Attends in-person and virtual webinars and training sessions to stay up to date on business and market trends, as well as to maintain knowledge and skills• Presents NLOWE services and related topics to groups, members and clients• Educate members and clients on available funding program options• Determines if businesses are viable and should be supported through the SEA• Promotes NLOWE programs and services across their respective region

St John’S, Newfoundland And Labrador, Canada

Served as the initial public point of contact for inquiries, payments, and collections related to provincial infractions, municipal bylaws, and provincial criminal justice system. Worked within a call center setting, offering telephone-based explanations and clarifications regarding fines. Managed all telephone inquiries, complaints, and administrative tasks, delivering empathetic and professional assistance in challenging situations.

Provided comprehensive administrative support to Director of Collective Bargaining and Staff Relations Specialists, including Deputy Minister support in Director's absence. Managed confidential correspondence, records, and reports, implemented Records Management policies, and maintained grievance-related databases. Expanded role to support Strategic Human Resources division, handling purchasing, invoice payments, and conference planning, including the 2013 CEN Conference.

• Responsible for providing technical and administrative support in a customer service environment. • Duties included counter service to the public, processing correspondence, processing payments/applications, registration, receipting and balancing cash, cheques, money orders, debit cards and credit cards for transactions, balancing revenue and preparing daily bank deposits, providing the public with information related to the Highway Traffic Act and Regulations and any other duties related to the division.• Additional competencies have been gained through training in Access to Information Privacy Protection Act (ATIPPA) and Workplace Health Safety.

• Together with spouse, rebuilt a declining rural business into a thriving social business along the iconic Irish Loop Drive in our hometown. • Notably, the Celtic Knot became the center of community activities while achieving profitability by Year 3. Grew top line sales and reduced COGS over 3 years. Reinvested percentage of windfalls back into the community through donations, sponsorships and children’s activities.• Responsible for all business operations including customer service, scheduling, assisting and training new staff, managing time and task, etc.• Business was recognized in numerous national publications, featured profile of Futurpreneur Canada and was awarded a grant to travel for conference. • Successfully sold the business in June 2019 to focus on a growing family.

Responsible for providing administrative and account payables support to the Court Security Division. Duties include preparing travel arrangements, tracking overtime and leave, processing purchase orders, generating office correspondence, and utilizing computer applications such as Oracle, Citrix, Word and Excel. Responsible for travel support for over 80 Sheriff Officers.

Managed front-line customer service operations for processing, collecting, and accepting payments for provincial infractions, municipal bylaws, and provincial criminal justice cases. Conducted advanced clerical tasks, reception, records management, office administration, and confidential correspondence drafting. Handled diverse responsibilities, including conflict resolution, inquiries from various entities, data management, and expertise in multiple legislative areas, while also providing supervision and training support when needed.

Responsible for assisting management in supervising a shift of workers in a retail outlet and filling in for the Assistant where necessary.Duties include supervising 6-8 employees, tracking inventory, ordering inventory, tracking time sheets, preparing reports, responding to customer complaints (issue resolution), balancing cashes and locking up the location. Gained progressive responsibilities and was promoted from Customer Service Associate to Key Holder and

Responsible for providing office administration and reception for the businesses operated by a local non-profit organization in conjunction with the Town of Riverhead. Duties include answering phones, ordering supplies, reception, processing gym memberships, routine maintenance and acting as key holder. Was responsible for a wide-array of social businesses. These included a gym, library, tea room, CAP site and craft store.

Diploma, Office Administration (Executive)

Courses: Office management, bookkeeping, document production, workplace communications, computerized accounting, operating systems, word.

General Studies

Completed courses towards a degree in business administration

High School Diploma