Nancie Calder Email & Phone Number

Toronto, On, Ca

Seattle, Washington, Us

As the global leader of Avanade's D365 Customer Engagement consulting practice, my role is integral to driving our company's success in delivering exceptional customer experiences through Microsoft's CRM platform. I am responsible for shaping the strategic direction of the practice, ensuring alignment with Avanade's overarching objectives, and fostering growth and innovation across regions to drive practice sales and revenue. Leveraging my extensive expertise in CRM solutions and customer engagement strategies, I provide thought leadership, guidance, and support to consultants worldwide, ensuring the delivery of top-tier solutions that not only meet but exceed our clients' expectations. In this role, I am instrumental in nurturing strategic partnerships with Microsoft and other ecosystem partners, utilizing their technologies and resources to enrich Avanade's offerings and uphold our position as a market leader. Through my leadership, vision, and collaborative approach, I strive to inspire and empower teams to catalyze business transformation for our clients, thereby driving sustainable growth and long-term success for Avanade.

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

The GotoMarket lead in the development of market strategies and insights for Avanade related to Dynamics365 for Customer Engagement (CRM) for North America, portfolio is $70+M USD. Profitably grow topline revenue and improve client satisfaction by representing the D365 product strategically in:•Enhancing existing offerings by driving innovation through design thinking methods•Facilitating cross-channel sales optimization and sales EEQ (efficiency, effectiveness, quality)•Collaborating with stakeholders to deliver best practices for bringing offerings to market

Seattle, Washington, Us

Provide core leadership across North America for go to market and offering strategy as well as delivery across the regional Digital Sales and Service practices. • Ensure Practices' ability to efficiently deliver against customer requirements and timelines within contractual obligations• Establish the strategies, goals & objectives for the Practices• Champion Inter and Intra-Market Unit integration• Provide input to Avanade’s Platforms, Solutions & Offerings team on development and maintenance of intellectual assets.• Develop and maintain relationships with Accenture Market Unit Alliance Lead and Client Partner levels, and with Microsoft District leadership levels.Provide core leadership across North America for the CRM Talent Community:• Grow and maintain a motivated high performance team.• Maintain alignment between customer needs and Avanade technical practice capabilities.• Maintain breadth of expertise in appropriate Avanade assets and solutions.

Seattle, Washington, Us

• Provide core leadership within CRM Service Line go to market and solution strategy and execution. • Ensure Practice’s ability to efficiently deliver against customer requirements and timelines within contractual obligations• Establish the strategies, goals & objectives for the Practice.• Champion Inter and Intra-Service Line integration• Maintain and strengthen the Avanade, Area, CRM Service Line and Account Group culture and identity to foster a strong sense of connection and belonging. Ensure the demands of the business are balanced with a positive and constructive employee environment. • Grow and maintain a motivated high performance team.• Maintain alignment between customer needs and Avanade technical practice capabilities.• Maintain breadth of expertise in appropriate Avanade assets and solutions.• Provide input to Avanade’s engineering team on development and maintenance of intellectual assets.• Develop and maintain relationships with Accenture Market Unit Alliance Lead and Client Partner levels, and with Microsoft District leadership levels.

Middleton, Wi, Us

Founded a Mentorship program that focuses on coaching the Dynamics365 and PowerPlatform technical talent in soft skills needed for career advancement, as well as for those that are contemplating a career in Dynamics and/or PowerPlatform.The meetup has regularly scheduled panel discussions which enable mentees and mentors to have dialogue on topics that matter the most to career development with Dynamics and PowerPlatform.A structured mentorship program runs with cohorts at 6-8 month intervals. The program includes matching, monthly 1:1 calls, and periodic checkins by the program manager.

As a business advisor for RitewAI (an AI specialist firm focusing on Microsoft Copilots for Azure, Dynamics, Salesforce partners, and ISVs), Nancie's role revolves around providing strategic guidance and expertise to support RitewAI within the business applications ecosystem. She works closely with RitewAI to understand their business challenges and objectives, leveraging her deep knowledge of business applications and AI technologies to offer tailored strategic advice. Nancie’s approach includes goal setting, motivational techniques, and business assessments to drive results and enhance leadership capabilities. Her strategic planning and change management expertise ensure that RitewAI maximizes its potential in the competitive landscape. www.ritewai.com

Ashland, Ma, Us

As a member of the Board of Advisors for the ITML Institute, my role entails providing strategic guidance, industry insights, and expertise to the institute's leadership team. Drawing from my extensive experience in information technology and management, I collaborate to shape curriculum development, foster industry partnerships, and mentor students and faculty. Additionally, I contribute to governance and oversight, ensuring the institute operates ethically and transparently. Ultimately, my role is impactful in driving the institute's success, preparing students for the evolving landscape of IT and management, and fostering innovation and excellence in education. https://itmlinstitute.org/about-us-board-of-advisors/

Ca

Accountable for the P&L, including all the business development and operations for the Eastern regional office. While overseeing sales, responsible for the Microsoft, Dynamics partners, and customer relationships in her region. In this leadership role, provided account management, executive sponsorship as well CRM and portal architectural guidance for enterprise-class Adxstudio projects.

Ca

Developed Consulting Practice from ground zero in East North America. Grew from $0 to multi-million business unit within two years.. Experienced greater than 100% YOY growth each year . Created organizational program management best practices to:•Ensure that projects are managed successfully (i.e., on time, on budget, high quality, smooth process, satisfied clients) •Contribute to the creation of delivery management processes and procedures to standardize delivery efforts as the company grows; • Ensure identification and adoption of best practices on projects •Support the company’s new business development and sales efforts by providing strategic delivery guidelines, scope and timeline guidance and budget estimates •Play a hands-on program management leadership role on strategic client programs. Work closely with cross-functional teams of designers, developers, motion graphics artists, QA and other internal staff •Participate in regular communications with clients to ensure clear understanding of customer needs and requirements over the course of projects •Continually communicate project status to internal stakeholders through various formal and informal mechanisms

Directly responsible for developing the information technology and digital strategies for multiple not-for-profit organizations. A key member of the senior management team, ensuring the integration, alignment and implementation of technology and information systems across the organization to achieve the NFP’s overall business plan. This role contributed to the development and implementation of the NFP’s strategic plan, ensures all policies, programs and initiatives are consistent and supportive of the organization’s mission, vision and values, and acts as a role model through strong relationships and visibility and through effective internal and external communications. •Sets the overall strategic direction of the information technology and digital services, identifying opportunities to leverage technology to improve the customer experience, productivity, operating efficiency and fact-based decisions. •Oversees the planning, selection, purchase, development (customization), and implementation of new information systems and business applications for the organization that support the achievement of NFPs business objectives. Ensures all investments are compatible with the strategic technology plan. •Ensures the day-to-day operation of the technology infrastructure and systems and maintains a high percentage of up time to meet the needs of the business. Minimizes the risk of any business discontinuity due to failure of technology systems. •Provides oversight and direction in the development and implementation of policies and processes to ensure the quality, accessibility and safeguarding of the organization’s information as well as compliance with applicable privacy laws and legislation, •Champions IT risk mitigation and recovery •Manages critical relationships with suppliers and/or customers. •Prepares and monitors annual budget requirements and undertakes detailed resource planning.

Engaged in CRM and Project Management consulting services including Functional consulting, training, program/project manager roles, and PMO design and setup.

Basingstoke, Hampshire, Gb

Managed Retail Finance Merger with Clarica, Launched two Health Insurance products

Implemented Pivotal CRM to two regulatory/licensing organizations:- Ontario College of Pharmacists- College of PhysioTherapists of Ontario

Implemented CRM products (Pivotal, Saleslogix, Siebel, Goldmine) to clients in public and private sector. Clients included Husky Injection Molding (Global Sales and Service Management), MoldMasters (Global), Siemens (National), MOH (2 projects), InsLogic Insurance Brokerage, CMRTO, OCSWSSW, Plesman Publications, Canadian Broadcasting Corporation. Implemented Great Plains Dynamics to Rose Publications and Osgood Machinery.

Projects included delivery to 3 program areas within the Ontario Drug Benefit Division.

Toronto, Ontario, Ca

Implemented Project Management Software to and trained 3000+ employees.

Toronto / Sault Ste. Marie, Ontario, Ca

Worked with Marketing Product Managers and Research Manager to develop their requirements, led team to develop and test system to deliver the Marketing Department requirements

Delivered COTS software selection recommendations and custom software development projects for North York Board of Education, City of Scarborough, Ontario Ministry of Health, Ontario Ministry of the Attorney General, Canada Life Assurance

Calgary, Alberta, Ca

Support Marketing Department by development of profitability models of carload movements.

B.A., Specialization In Mathematics/Minor In Commerce

Dec - Commerce, Marketing

Education record

Education record