Nancy Adhiambo Email and Phone Number

• Resolve client's queries by proactively engaging with the clients in orderto identify opportunities to reach out and ask the right questions and offertailored support. • Curate a knowledge base by using information from client's grievancesto curate customer FAQS which are used or can be a part of a knowledgebase which also provides an effective solution's strategy for other juniorcolleagues. • Coordinate updates and improvements by providing intel to theorganization from customer intel. • Optimize for support metrics by understanding key support KPIs andprovide solutions that optimize for the best results thus aligning with thesupport functional goals.

• Preparing data reports for management • Organizing company meetings and off-site events. • Drafting company correspondence • Ensured filing systems and database remained up to date. • Reviewed and filed payment vouchers sequentially.

• Reporting to the Chief Accountant, I provided procedural and technicalsupport to staff and ensured compliance with financial policies, rules andregulations. • Contributed to cost control by planning, developing, controlling andforecasting the budget. • Reconciled system balances with the bank statements. • Assisted with procurement activities including product search, supplierselection, negotiation and inventory management. • Reviewed and filed payment vouchers sequentially.