Nancy Alcala Email & Phone Number

Fresno, Ca, Us

Responsible for researching prospective accounts, following up on marketing generated leads, developing key contacts as well as managing individual sales. Collaborated with team members across the organization with the goal of engaging prospective customers to learn more about SolidWorks in efforts to increase revenue. Promoted multiple products and services provided by the company including 3D design software, 3D printers, as well as cross-platform scanners.* Increased sales team productivity by an average of 50+ cold calls per day.* Consistently hit personal generated sales quota, often going above and beyond to maintain customer relations.* Mastered effective prospecting and selling strategies to successfully position Go Engineer as the preferredsolution for delivering software, technology and design expertise.

Sourced new opportunities through inbound leads to promote multiple products and services, including Software as a Service and Business-to-Business. Conducted cold-calling campaigns to actively prospect the market, provided rapid, professional follow-up to product inquiries and fulfilled information requests. Key contact to all customers regarding after sale support. Navigate and address customer complaints through investigation, root cause analysis, corrective and preventative actions, and reporting.* Spearheaded company’s Marketing and Graphic Design department.* Maintained the scheduling of company training, meetings and in person visits to client offices.

Operations excellence for guest satisfaction by delivering great customer experience and worked as part of a team to meet guests needs. Prepared products according to operational and quality standards while adhering to brand standards and systems to deliver quality food and beverage to each guest. Ensure the restaurant meets safety, sanitation, and cleanliness standards. Managed employee schedules and supported the training and onboarding of new team members. Responsible for completing the nightly end of shift standard operating procedures and securely locking the restaurant at closing.