Nancy Andrew Email and Phone Number

Maintains responsibility for timely and accurate system updates and loan status maintenance.Responsible for gathering and reviewing loan applications for completeness and accuracy for underwriting decision. Ensure that information and documentation required for loan approval are obtained in a timely manner in accordance with Investor and Chase Modification guidelines for GSE/Non-GSE (FNMA/FHLMC /FHA/VA/USDA /Private/Asset) bankruptcy loans.Review and analyze borrower documentation to determine in5come and repayment ability, asset and liability documentation, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Provide support services and quality control to Customer Assistance (CA) Specialists Monitor modification file documents, initiate missing information letters, escrow analysis, order BPOs, Title, Flood Certificate and other services as needed to ensure an expeditious process.

Initiated direct contact with borrower and third party business partners to complete loan evaluation process for workout options for retention or liquidation (loan modifications, repayment plans, streamline for short sale, short sale, and deed in lieu). Managed customer relationships for up to 70 + customers during loan underwriting process; conduct financial analysis and interviews to determine status including completion of financial application and collection of income documentation, bank statements, HOA dues, property tax, mortgage statements, hazard and flood insurance.Ordered and reviewed internal documents such as tax transcripts, credit report, title, flood certificate, and BPOCommunicated with legal team meeting time sensitive timeframes to mitigate foreclosure proceedings and eliminate non-compliance risk. Worked with underwriting and short sale teams to ensure the borrower information is reviewed accurately resulting in ability to offer best options for loan options; communicate underwriting decisions to borrower and negotiate next steps and possible alternatives.Maintained a quality findings rate under established thresholds.

Conducted quality reviews for customer files ensuring accuracy and completion of required data for Single and Multi-Property Bankruptcy loans.Processed Fannie Mae, Freddie Mac, VA, USDA, SFO, HFI, FHA, HAMP, NON-HAMP and other investor specific or specialty modification programs.Verified borrower financial package under GSE/Non GSE modification standards and procedures determining file qualification for underwriting process.Reviewed underwriter conditions and gathered required documentation including verification of income, proof of residency and HOA dues.Analyzed and reviewed credit reports, bank statements, pay stubs, Federal Tax Returns (personal and business); ordered third party verifications and requested letter of explanation from borrowers. Processed and updated the loan information into several tracking systems.Corresponded with Legal Representatives, Customer Relationship Manager and Underwriter to secure required documents to complete borrowers file for verification. Ordered Property Title, Executed 4506-T for Tax Transcripts and generated Credit Reports.

Updated customer records in MSP providing detailed documentation of correspondence received and research performed. Processed written inquiries by tasking to correspondence team or forwarding to processing department.Reviewed, researched, and responded to written inquires ensuring borrower issue resolution; updated customer profiles per set policies, procedures, and compliance guidelines.Acted as a Subject Matter Expert on standard Customer Correspondence Support functions and processes. Researched, analyzed and proposed functions to streamline and increase efficiencies.Created Standard Operating Procedures and updated existing procedures to meet department or corporate changes.

Instructed reading, language arts, social studies, science, health, and physical education, to students and utilized assigned course of study.

Designed and created NLSU training manual for system conversion. Reconciled errors through reports received from Café 2.2, Caplit09 and Corresponding Lending Interface reports.Generated short term and long term performance reports evaluating daily/weekly/monthly outcomes. Directed daily workflow activities and provided on-the-job training.Provided monthly error reports by 100% QC audit; cleared Document Pends/Tasks, and managed inventory changes in DTS (Document Tracking System) maintaining data integrity.Developed, created and designed loan audit training materials for system conversion; led team from LSAMS to Mortgage Service system resulting in improved productivity and accuracy.Received recognition and incentives for training material development; assigned as designated trainer for new/existing associates and special projects.Interviewed and trained employees using executive coaching style. Trained 40+ contractors reducing backlog within eight month period. Received recognition for excellence and commendation for specialized training skills.

Audited and Supplemented data (Note, Application, Standard Flood Hazard Determination, HUD and Insurances) for all the loans received in the NLSU Department.Provided manual Set-up for Manufactured Homes.Cleared pending documents.Completed special projects as necessary.Boarded Interested Parties for Fremont Loans and CHASE loans (Bulk Acquisition).Prepped documents for the Document and Data Servicing Department.