Nancy Arora Email & Phone Number

Dubai

 Management of electronic commerce transactions related to POS (Point of Sales) for Top 20 Merchants of UAE across all sectors of trade, hospitality and travel. Payment Discrepancy Management through Processing of Sales Transactions and Refund Transactions (Shortfall/Excess) for all major global debit and credit cards (Visa/Master card/Maestro/JCB/Diners/Union Pay) Dispensation of Dynamic Currency Conversion (DCC) for Foreign Currency. Consolidation and reconciliation of Pick Up Cards. Adherence to Processes in Compliance with company standards.  Responsible for Multi currency settlement. In Depth knowledge of Vision Plus Payment Software System from First data Corporation (Global Payment Processing Company)

Dubai

 Across Management of Current, Savings, Kunooz & Value accounts. Compliance and review of credit analysis & metal details to facilitate Personal Finance. Management of Credit analysis sheet, vehicles details & sales agreement to facilitate Auto Finance Review on customer's payment schedules on all facilities to grant postponement Management of Early , Partial and Buyout settlement for Personal and Auto Finance Preparation of Liability details for Personal Finance, Auto Finance, Ijara, Covered Card and RICD Timely preparation of statutory reports and information required for internal, central bank reporting & statutory audits Participation in the development of Islamic Banking products from structural and controls perspective Evaluation of Customer Facility Settlement for issuance of Security Cheque Annulment Letter Adherence to Sharia Board instructions to control Internal Affairs In depth exposure to Banking Software like Microsoft Dynamics CRM, Branch Power, Power Card, BIS and CMS

Delhi

Banking Operations Management Deliverables handling for ATM’s, Cheque Books, Combi, Debit pin Mailer, Infinity Passwords. Confirming queries related to Cash Deposit, withdrawls, fixed deposits, funds transfers. Demand Drafts, Pay Orders, RTGS/NEFT Transactions  Scheduling activities and managing servicing requests through Finacle Customer Relationship Management (FCRM) Managing and controlling Cost and Operating Expense (OPEX) Preparing MIS Report for Fake Notes for Integrated Currency Management Chest verification and updation  Creating and submitting Monthly Reports related to CAT 4 & CAT 5 for effective cash management Managing DQM (Dynamic Queue Management) and generating LMO (Last Man Out) reports Executing QCD (Quick Cash Deposit) for effective operations management during peak hoursAudits and Compliance Management  Ensuring compliance and physical verification for E-Search and Master Stock Updation for Deliverables Authenticating Fake Notes Process enactment Acting as Liaison with Regional Risk Manager for Branch Banking Operations compliance for Internal and External Audits Monitoring weekly recounting for Deliverables, Inventory, Gold and FOREXClient Servicing Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery and service quality norms Attending to investors/clients concerns & complaints and undertaking steps for effectively resolving them Interacting with the customers to gather their feedback regarding the products utilities Inviting Key Customers for introducing new products, customer grievance handling in line with Bank’s Vision of “ Bank of First Choice” under special promotional campaign “ MILAP”Investment Advisory Services Providing financial advisory to the client’s health care financial needs with special focus on HNI & Privilege Customers Reviewing client’s investment horizon and sources of income for preparing suitable financial/ investment plans

Mba, Human Resorce, Marketing

Bca, Computer