• Report to Director of Servicing. Manage 5 employees.• Systems: Black Knight MSP, Enterprise Software Solutions - Emphasys, Western Union, Microsoft office.• Documented approximately 75% of processes into Standard Operating Desktop Procedures. • Perform ongoing risk assessments on individual processes within the department.• Evaluate technology needs to meet the organization's financial data controls and requirements.• Researched and validated the accuracy of non-recoverable transaction funds movement.• Researched and established a more accurate system of payoff calculation. • Streamlined process from checks to wire payments utilizing a Western Union company portal. • Streamlined procedures for Lockbox processing through Wells Fargo. • Approve daily cash balancing, Investor reporting and remitting for payment & payoff funds processed.• Report month end close figures and approve all bank account reconciliations.• Oversee Monthly Cash Reconciliations (MCR’s) for Georgia Housing & Finance Authority.

• Reported to VP of Servicing, Accounting, and Compliance. Managed 25 employees.• Systems: Mortgage Cadence, AMB, Salesforce, ADP, Microsoft office. • Investors: HUD, FNMA, FHLMC, GNMA, Private.• Managed all functions of mortgage servicing, including: QC conversions, customer service, cash management, investor reporting, loan defaults and property preservation. • Ensured daily transactions reconcile to cash. Approved all daily disbursements, checks, wires and ACH. • Managed creating updating process flows. Documented over 35 Policies and Procedures for department. • Streamlined processes for training and departmental cross training. • Established research and reconciliation accounting process improvements. • Managed Investor portfolio, daily loan level transaction uploads, and Investor reporting & remitting.• Performed month-end system closing.• Approve all bank account reconciliations.• Point of contact for due diligence, external audits, and year end statement processing. Audit Compliance QC• Corporate MERS QC Officer. Monitored QC validation of all loans registered in the MERS System. • Monitored compliance of Servicing Operations and Accounting departments for risk management. • QC Internal audits documenting & disseminating findings with recommendation for process improvements. • Created tax and insurance loss mitigation audit. • Created adjustable rate change verification automated audit. • Reviewed HUD claim filing process for claims audit. • Created detailed SOP for department functionality. • Established new department to train, approve, recertify, and monitor over 1000 closing agents. • Streamlined closing agent process from Underwriting through Post Closing.

• Reported to Owner, CEO. Managed Accounting & Payroll for 2 businesses and 15+ employees & contractors.• Systems: QuickBooks, ADP, Microsoft office.• Managed all HR/personnel items including develop job descriptions, interview, and handle employee relations.• Managed the integrity of Payroll data and processed payroll for multi-state employees. • Managed required Federal & State tax compliance. • Managed accounting and administrative operations including Accounts Payable & Accounts Receivable. • Monitored transaction postings, and bank account reconciliations. • Reviewed proposals and monitored awarded contracts for cost control & compliance. • Prepared annual budget and monitored spending to maintain financial solvency.• Performed project accounting with percentage complete reporting and cash flow analysis. • Prepared corporate financial reports consisting of income statement, profit & loss statement and balance sheet. • Maintained all license renewals, including business, corporate, and professional.• Maintained client & vendor management relationships. • Maintained all procedure updates and system updates/corrections.

• Reported to VP of Servicing. Managed Mortgage Servicing & Investor reporting. Managed 10+ employees.• Systems: McCracken, Microsoft office. • Managed CMBS Mortgage Accounting Department which consists of: Master servicer and Sub servicer accounting, Payment processing, Daily cash balancing, Wire transfers, Bank reconciliations, Tax & Insurance payment and analysis, Collections, New loan setup, Payoffs and Audits.• Approved disbursement draws on capital, repair and replacement reserve accounts. • Reviewed Custodial accounting of payables and receivables,

• Reported to Director of Servicing, Managed Real Estate Accounting & Investor reporting. Managed 10 employees.• Systems: Fiserv, McCracken, MREAD. • Approved purchasing expenses, negotiated building contracts and monitored vendor service performance. • Managed Accounting Department consisting of: Payment processing, Daily cash balancing, Month end closing. Wire transfers, Bank reconciliations, Investor reporting and remitting, Custodial and Corporate accounting, Payable & receivable, Collections, New loan setup, Payoffs, Quality Control.• Approved annual year end statements and audit confirmations. • Approved and signed all check, wire and ACH disbursements.