Nancy Awkar Email & Phone Number

United Arab Emirates

I work with cross-functional teams to enhance engagement, improve efficiency, and implement data-driven strategies that drive growth and optimization of our online platform. I ensure a seamless experience for pet service providers and owners by managing the end-to-end onboarding process for service providers in UAE and KSA, ensuring they go live within 7 days of contract signing. I lead supplier engagement through performance-based meetings, collaborate with the Product Manager to enhance our SPP dashboard, and regularly test its functionality. Additionally, I track key performance indicators such as booking fill rates and manage various supplier-related projects, contributing to the overall success of the marketplace.

United Arab Emirates

Dedicated Provider Care Manager, leading a dynamic team to enhance service provider relationships and ensure top-notch service quality. Successfully managed onboarding and training for over 170 service providers, resulting in improved service accuracy and customer satisfaction. Passionate about optimizing workflows and delivering exceptional support to elevate our community's pet care experience.

Lebanon

Developing relationships with prospective companies and clients, providing support with the reservation process and travel product information plus suggesting flights and hotels. Building and maintaining customer relations by providing excellent service, leading to a 30% increase in positive feedback, and most importantly, resolving occurred travel problems, complaints and refunds plus managing financial records.

Beirut, Lebanon

Achieved and surpassed production targets through effective staff management, task allocation and materials coordination while obtaining customer satisfaction, both internally and externally.I oversaw the safe and timely installation of billboard signs according to the strategy planned by the sales team, followed up daily with the installation team of 12 members on their schedule of installation, panel removals, plus technical and electrical maintenance of panels. Monitored the inventory and prepared purchase orders of all needed materials and equipment required for billboard installations, coordinated with the quality management in issuing improvement action forms plus in the disposal of non-conformities and safety parameters. Followed up on documents edition and records keeping, in coordination with the quality management, relevant to the technical process.

Beirut, Lebanon

My role was to create demand by bridging the interests of the media buyer with the business needs of the company, where I Integrated a complex customer feedback system in order to manage the system better. I set the controller's daily schedule to provide clients with their campaigns' professional pictures on all products: LEDs, Static, Unipoles, Rooftops and Malls. Additionally, looked into requests and feedback of clients and management to ensure a successful outcome. I always demonstrated professional etiquette and manners, which has led to an increased customer satisfaction and positive feedback by 30%. Acted as the backup for the panels' control after hours and during weekends when necessary to solve any technical issue, finally, developed monthly KPIs for the team according to the planned target and business needs in order to achieve goals.

Beirut, Lebanon

After serving 1 year as general Admin Assistant at Pikasso, I had the chance to move to the technical department where I was responsible for handling, managing, planning, and monitoring the execution of the media buying and advertising across the outdoor billboards. I prepared compelling and competitive proposals as well as presentations in order to be submitted to the client, handled all post sales requests, booking and implementation in coordination with the sales team to ensure timely service and followed up with billposters team of 35 members on the ads to be posted as per the set plan and strategy on panels according to client expectations and requests.

Beirut, Lebanon

Gained administrative and operational experience across the company by having the chance to work with all the departments, where I provided administrative support to ensure a smooth flow of operations, additionally, I handled routine accounting tasks, document management, ordering and managing equipment and office supplies. I processed documents related to shipments, purchase orders, payments' transactions and issued invoices. I coordinated with external authorities as appropriate while assisting in the organization of the yearly corporate event - Pikasso D'or. Moreover, I aided the HR department in the recruitment process by drafting job descriptions, and job advertisements plus performed resume sourcing. Scheduled and conducted screening interviews plus prepared employment contracts for new recruits, finally examined attendance sheets and annual leave requests to be used in the preparation of monthly payroll.