Nancy Beard Email & Phone Number

Dollard-Des-Ormeaux, Quebec, Canada

Lasalle, Quebec

Interim team lead - Sept 2017 / Feb 2018Assist customers with thier orders / inquiries via phone and email.Train new hiresCreate GRNs in ROSS ERPEDI order processing Management of orders and delivery schedules of high volume customers in Ontario.Create daily reports of orders to be shipped.

Supported the Account Managers working with the largest National accounts.Responded to questions and assisted clients with their issues regarding their Workopolis services (via email and telephone). Generated monthly usage reports to monitor client services.Proactively reached out to clients to advise them of their usage and possible shortages. Recognized opportunities for upselling and suggested additional services to clients.Assisted clients with the implementation of online advertising and branding templates.Processed service agreements within NetSuite.

Dorval, Quebec

Rsponsible for managing and coaching a team of up to 20 ISR's - Maintaining and surpassing industry standard KPI's. Call monitoring for customer service and sales quality.Confirmed that the high standards of customer service established by Nestle were always respected.Created performance appraisals for my reports.

Dorval, Quebec

Working with the Key Accounts Manager I was responsible for major accounts in Quebec - LCL, Costco for the Ice Cream Division.Introduction and promotion of new products.Responsible for all EDI orders.Order Entry

Montreal, Canada Area

Communicated with existing customers regarding their inventory turns to schedule replenishment orders.Responded to incoming calls from customers and consumers.Resolved service and product issues.

Certificate In Management, Business Administration And Management, General

Business Administration And Management, General