Nancy Behm, Mph Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

California, United States

Read about our program here: https://www.latimes.com/homeless-housing/story/2022-11-04/san-diego-homeless-housing-success-Managed all aspects of ECM (Enhanced Care Management) and CS (Community Support) program launch, development, consolidation to only CS, and stabilization, and expansion, including: - designed facilitated a comprehensive one-week training for staff, - created work tools and policies and procedures, - monitored all monthly encounters, billing, and payments, - designed, and re-designed staffing models to best meet client needs, staffing preferences, and budget constraints- Hired, supported, and developed a team of 1-3 program managers and their staff (6-30) to ensure program goal achievement, contract compliance, and alignment with agency values- Implemented quarterly staff satisfaction surveys and feedback sessions and program-specific client satisfaction surveys, and made program pivots to maximize impact and success- Supported agency Recuperative Care Program through data reporting, billing and case conferencing internally and externally with health plans- Submitted initial application and progress reports for 3 grants, IPP and CITED- Managed contract and communications with 6 Medi-Cal health plans, including non-renewals and health plan departures- Created 2 annual reports, sharing success stories and relevant program metrics- Built and maintained relationships with health plan partners and community agencies- Represented PATH at monthly county-wide CalAIM collaborative meetings, ECM/CS Provider Workgroup, Data Standardization Workgroup, and Recuperative Care Workgroup, advocating for program improvements and promoting solutions to address challenges and barriers

Managing 4 teams compiled of multiple Service Integration Teams for the Downtown, North Central, South & East Regions of San Diego County, to remove barriers, increase access to services and housing, and promote wellness for individuals at-risk of or experiencing homelessness who are the highest healthcare utilizers. Read more about the program here: https://www.sandiegouniontribune.com/news/homelessness/sd-me-homeless-healthcare-20180205-story.html- Lead, support, and develop a team of 5 program managers to ensure program goal achievement, contract compliance, and alignment with agency values and mission- Collaborate with Program Manager team to address pilot-program challenges- Represent PATH at fiduciary contract and management meetings, advocate for clients and program staff, present reporting requirements and client cases, and explore innovative solutions to address system-wide barriers- Build relationships with community agencies including hospitals, insurance companies, and county departments to develop solutions to meet clients' needs- Monitor program budget- Participate on Agency-wide Strategic Planning Committee

Greater San Diego Area

Managing Service Integration Teams for the South & East Regions of San Diego County, to remove barriers, increase access to services and housing, and promote wellness for individuals at-risk of or experiencing homelessness who are the highest healthcare utilizers. Read more about the program here: https://www.sandiegouniontribune.com/news/homelessness/sd-me-homeless-healthcare-20180205-story.html- Lead, support, and develop a team of 8 individuals, including clinicians, case managers, and peer support specialists through weekly case conferencing, supervision, and training opportunities- Collaborate with Program Manager team to address pilot-program challenges through innovative strategies including creation of a Graduation Assessment Tool- Represent PATH at fiduciary contract and management meetings, advocate for clients and program staff, present reporting requirements and client cases, and explore innovative solutions to address system-wide barriers- Build relationships with community agencies including hospitals, insurance companies, and county departments to develop solutions to meet clients' needs- Ensure thoroughness of participant data and achievement of grant objectives through file and case note audits and supervision- Monitor program budget and ensure compliance with financial documentation

Greater San Diego Area

Leading others in pursuit of health and wellness through STRONG by Zumba group fitness classes.

Managed the Recuperative Care Unit, a program designed to provide safe refuge for individuals experiencing homelessness in need of a safe and clean place to recuperate after hospitalization. Continual program and process improvement, evidenced-based practices, and client advocacy were hallmarks of this program. The RCU closed indefinitely on January 14, 2019.- Coordinated closure of Recuperative Care Unit with staff and community stakeholders- Monitored program budget and documented program financials and billing- Collaborated with Program Directors to implement organization-wide staffing restructure by developing and revising policies and procedures and overseeing staff scheduling

San Diego, Ca

- Evaluated appropriateness of all client referrals, assisted agencies and hospitals with referrals to program, prepared intake paperwork for client admission, and negotiated extensions for longer lengths of stay- Maintained, re-established, and formed community partnerships to expand access to Recuperative Care Unit (RCU) services and brainstormed solutions to ongoing barriers to care for population. - Coordinated with hospital partners, home health services, and medical providers for clients’ medical care, negotiated extensions for clients’ stay in the program, and advocate for access to services.- Assisted in creating program marketing materials and presented to community partners.- Supervised on-site volunteers, intern, and a team of 6-8 Residential Advisors in the RCU, including hiring, training, scheduling, developing, evaluating, and correcting.- Engaged with clients using harm reduction and trauma-informed approaches – used behavioral agreements to address behavioral issues and led weekly meetings for clients to share feedback.- Collaborated with social work/case management team to help clients heal and secure safe discharges.- Created and modified tools and processes for staff to empower clients to advocate for themselves, to use primary care services, and maximize use of insurance benefits, including transportation.- Overhauled data tracking system and conducted data collection on past and present clientele.- Created an organization-wide Trauma Informed Care (TIC) Assessment; conducted survey design, data collection, analysis and reporting for Client survey; created Organization and Staff TIC Assessments.

Provided data management and reporting, care coordination, and health-event support to all clinic teams in the Regional Alliance for Healthy Schools, a school-based health clinic network. Coordination of primary care, vision, and dental services for adolescents in schools were hallmarks of this organization.-Created Care Coordinator role, developed training guides for position, and trained replacement. -Developed database and coordinated tangible referrals and clinical care for over 2,500 patients; generated monthly dashboards and care gap reports; contacted parents to address unmet needs. -Managed vision program by coordinating 70 vision events and field trips, providing 719 students with eye exams and glasses over 3 years. -Reported quarterly data for HEDIS/Meaningful Use and grant goal measures and wrote MDHHS Innovation Grant quarterly reports.-Oversaw a multidisciplinary Care Coordination workgroup to improve processes and outcomes. -Provided Patient-Centered Medical Home training for all 35 staff members and new hires. -Managed 2 work-study students who supported the Care Coordinator through delegated projects. -Coordinated psychiatric appointments and prescription assistance under the FLINN grant. -Enhanced Medicaid Enrollment process; assisted patients and families with Medicaid enrollment. -Developed a data-needs assessment survey sent to all CAHCs in Michigan and led 3 focus groups. -Partnered with IT department to develop a comprehensive patient tracking form within EMR to document all grant data requirements for easy editing, viewing, and reporting. -Created a Patient Data Registry system with clinic dashboards in both Excel and Access and implementation/utilization toolkits for 60+ CAHCs in Michigan based on survey/focus group results. -Conducted five Immunization Blitz Event Recall Projects (12 events total), targeting over 400 students. -Compiled a toolkit for Large-Scale Immunization Blitz Events in School-Based Health Centers in MI.

• Evaluated case management program through 100 phone interviews• Led 7 Youth Advisory Council leadership-training sessions for teens at health centers• Called over 400 families to identify needs and connect families to community resources• Created 9 community resource sheets for tangible needs for distribution to students’ families (https://umhs-rahs.org/get-help/)• Developed a chronic disease management database to assist in care coordination and grant reporting.

• Created and administered needs assessment survey on health barriers to over 1,000 clients.• Conducted 6 community member focus groups to discuss health needs, barriers, and solutions.• Analyzed and reported findings from survey and focus groups using SAS analytic techniques and qualitative analysis for state and national accreditation and public awareness. • Evaluated 3 community programs for effectiveness.

• Planned and presided over weekly meetings of up to 55 students.• Managed CLASS team: Vice President, Chief Justice, Treasurer, Secretary, and Event Coordinators.• Provided direction to the Executive Treasurer to manage and allocate our budget of over $175,000.• Restructured the student government, CLASS, into three divisions to maximize participation, encourage collaboration, and improve efficiency, and implemented processes for record keeping, staff hiring and evaluation, and transition of leadership.• Wrote quarterly reports for and presented to the Board of Trustees 5 times, delineating organization vision, mission, goals, and progress in effort to rebuild relationship with administration.

Chicago, Il

• Logged over 200 hours of clinical exposure at an urban, Federally Qualified Health Center (FQHC).• Monitored 20 pregnancies through check-ups and minor procedures, shadowing OBGYN-MD.• Gained knowledge of FQHCs, primary care practice, and relevant health conditions.

Masters Of Public Health, Epidemiology

• Dean’s Award recipient • Additional coursework in Community-Based Participatory Research, Community Organizing, Non-Profit Financial.

Bachelor Of Science, Chemistry

-Nyvall Academic Scholarship, Jonathan Wikholm Chemistry Department Scholarship -Completed broad-range of Chemistry coursework in General.