Nancy Behmer Email & Phone Number

West Des Moines, Iowa

Responsible for the overall integrity, control, and management of cash and the reporting to insurance carriers/vendors. Inform and consult the upper management team of any possible financial risks and opportunities while keeping the staff focused on quality and timely service to the internal and external customers.• Coordination, guidance, and management of the cash management team and the carrier payment/reporting teams for nine administration systems supporting numerous insurance product lines and non-insurance products.• Perform and provide statistical and financial premium analysis to carriers, agents/brokers, clients, and to assist management in decision making process. • Perform treasury related functions of recording and managing incoming fiduciary and corporate cash receipts. • Oversaw a team of offshore colleagues• Guided teams to streamline processes, procedures, and workflows to gain efficiencies and realize cost savings.• Reviewed and approved cash disbursements to carriers, agents/brokers, policyholder loans/withdrawals, and corporate expenses.Key Accomplishments:◊ Substantially reduced bank charges, while maintaining adequate segregation of carrier premium dollars and adherence to contractual obligations, by consolidating a substantial number of bank accounts and implementing in-house cash management tools/systems. Member of team leading the effort of changing carriers/agents/broker payments from check and wire payments to ACH.◊ Consolidated and transitioned operational tasks from outside offices and lines of business into the Urbandale location realizing reduction in staff and providing streamline in operational workflows.◊ Identified and assisted in the transitioning of tasks to offshore colleagues.◊ Used Lean Sigma/Six Sigma techniques to reduce costs, streamline processes, and gain efficiencies in the areas of paper reduction, electronic reporting feeds to carriers, consolidation of carrier billed revenue, bank fees.

Responsible for the coordination and management of billing, collecting, and remittances to carriers for the business lines of Group LTC; payroll deduction clients using one deduction for multiple employee voluntary benefits; and self funded insurance of Middle Market clients. Inform management of any potential risks associated with the timeliness and accuracy of billing, collection, and recording of the premium. Implementation of new business and carriers.• Coordination, guidance, and management of the LTC, UBS (Universal Billing System), and Middle Market teams to meet internal and external reporting requirements.• Perform and provide statistical and financial premium analysis to carriers, agents/brokers, clients, and to assist management in decision making process. • Guided teams to streamline processes, procedures, and workflows to gain efficiencies and realize cost savings.• Reviewed and approved premium payments to carriers, return of premium to policyholders, and excess line taxes to various state authorities.Key Accomplishments:◊ Transitioned the UBS business from two separate offices into the Urbandale location with no disruption to the clients that resided on the system. This transition realized reduction in four staff positions and providing streamline in operational workflows.◊ Converted a large number of paper reports to electronic storage, which reduced printing costs and increased department efficiency by providing the capability of downloading reports to excel and Access to perform daily tasks. ◊ Actively participated on team to audit, document, and ensure the company was compliant with Sarbanes Oxley.

Responsible for supervising staff to maintain the general ledger system, fixed asset system, financial reporting, journal entries, month-end closing, reconciliations, revenue and expense analysis, and review of account payable checks. Key Accomplishments:◊ Successful general ledger system conversion.◊ Transitioned a N.Y. based business unit’s general ledger and accounting operations to Iowa.◊ Responsible for the record keeping and reporting of the recoverable expenses due to the collapse of the World Trade Center.

Responsible for all financial aspects of maintaining the Group Universal Life policy loans. In addition, performed and brought current premium account reconciliations and researched reconciliation items.

A $2+ billion global financial institution, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. • Responsible for the cash, deposit, loan, official check accounts reconciliations and analysis of revenue and expenses• Consolidated and transitioned tasks from the Iowa-based Banks into the Des Moines bank. Later, assisted in the transitioning of tasks from the Des Moines bank to NationsBank (now known as Bank of America) in Kansas City, St. Louis, and North Carolina.• Participated in deposit, loan, and general ledger system conversions• Organized, documented, and oversaw the Iowa region’s disaster recovery plan and testing • Supervised a team of eight

An Iowa based bank holding company since purchased by U.S. Bank, Des Moines, Iowa.• Responsible for the audits of three Banks for the Iowa-based bank holding company • Reported findings and recommendations to bank management • Prepared and presented written reports to the Board of Directors for each of the banks

Coordinated and performed financial and operational audits• Trained and supervised a team of four• Assisted external auditors • Prepared and reviewed reports addressed to management• Designed and implemented audit techniques that included the use of EDP audit software and PC software

An Iowa based bank holding company since purchased by U.S. Bank, Des Moines, Iowa.• Responsible for the audits of three Banks for the Iowa-based bank holding company • Reported findings and recommendations to bank management • Prepared and presented written reports to the Board of Directors for each of the banks