Nancy Bloss Email & Phone Number

Dallas, Tx

Dallas, Tx

• Perform routine chemistry (Olympus 640), special chemistry (Olympus 400), hematology (Abbott Ruby), and urinalysis testing (Clinitek) for kidney transplant clinic patients.• Document daily quality control, system maintenance and troubleshooting as required.• Use and troubleshooting of Laboratory Information System (LIS).• Support lab management using Microsoft Word and Excel for procedure revision and laboratory tools such as spreadsheets.

-Facilitated development and implementation of complaint handling for orthopedic brace products.-Created and managed department documentation to meet ISO and FDA regulations.-Developed and implemented Customer Care Department procedure manual.-Defined staff training program for new Customer Care Agents-Organized a communication process for product availability issues, shipping priorities, and product orders.-Established a dedicated technical support agent to improve product support for customers and patients.

-Completed assigned preparation and audit activities for College of American Pathologists (CAP) inspection.-Prepared analysis of 19 competitive laboratories.-Reviewed customer service department procedures. Completed investigations of customer complaints to determine corrective and preventive actions.-Observed molecular diagnostics and flow cytometry sample processing and courier routes.

-Facilitated cross-functional teams to complete technical communications providing guidance to internal and external customers related to new product information or acknowledge product performance issues resulting in improved communication with customers.-Established customer focus group to proactively obtain customer feedback on customer communications containing critical product use instructions.-Managed product specific risk evaluation cross-functional teams to navigate a complex process to assess the impact of product issues and define corrective actions.-Compiled documentation that supporting actions taken and used in audits and by the regulatory department for reporting issues to the Food and Drug Administration (FDA).

-Maintained chemistry assays from development through international launch including defining customer requirements, forecasting, market positioning, pricing and margin analysis, and product training.-Developed and implemented a basic chemistry education module for a non-technical physicians sales group-Defined and facilitated packaging improvement project with cross-functional team to provide customer convenience-Maintained and supported existing reagent products for multiple chemistry systems

-Achieved 114% sales goal for a diverse product line (chemistry, immunoassay, hematology and urinalysis products

-Exceeded system placement goal and maintained territory profit margin of 44% to meet company business objectives. -Identified and facilitated the implementation of a professional strategic selling program to improve product placement into best-fit customer settings to improve profit margins.-Influenced and implemented the first combined sales and service national meeting to emphasize team work to improve service to customers.

-Managed and improved profitability of 69 chemistry products-Implemented new chemistry assays as project manager through product development and technical sales training to support business profitability and address customer requirements-Orchestrated a project team to improve product packaging and enhance customer convenience to reduce preparation errors that caused waste.-Improved direct costs of reagent products through effective forecasting and the elimination of unprofitable products-Outstanding Sales Award (1986)

-Promoted to Assistant Laboratory Supervisor from generalist technologist

-Promoted to Laboratory Supervisor from chemistry technologist

-Promoted to Hematology Supervisor from chemistry technologist

-Hematology, coagulation and urinalysis technologist. -Member of Medical Technology School Admissions Committee for MT candidate selection.

-Summer lab assistant and phlebotomist in hematology, coagulation and urinalysis labs