Nancy Bosek Email & Phone Number

United States

Design and manage robust training programs to accelerate customer onboarding, improve product adoption, and drive customer success. - Lead and mentor a team of training specialists.- Collaborate with teams cross-functionally to develop in-person and virtual training sessions.- Build strong customer relationships, gather feedback to improve our programs, and measure training effectiveness to ensure customer satisfaction.

Tampa/St. Petersburg, Florida Area

Storyboard Creation/Lesson Development · Educational Webinars · Online Certifications · How-to-Videos · Virtual & In-person Training My team and I serve as links between the company and solution providers that bridge knowledge gaps to make our products relevant for all. I manage the educational output for ConnectWise products and coordinate education efforts with the University and Documentation team, leveraging their technical expertise when appropriate.Continuous learning and training have been key to my success. It provides the opportunity to become well versed, improve knowledge, and drive output.

Tampa/St. Petersburg, Florida Area

Education & Training Resources · E-learning Courses · Innovation · Team Leadership · Design and Delivery I worked with a variety of partners, both large and small, to strategize, produce, and define educational resources that aid the application of ConnectWise products. Through much industry- and company-specific research, I assessed partners' needs, created and allocated educational resources, and brainstorm methods to make learning rewarding and impacting. Key Responsibilities Facilitated internal and partner-facing training through ongoing education initiatives, including self-paced e-learning courses, recorded instructional video, web-based product documentation, certification programs, live webinars, as well as in-person presentations at our regional quarterly User Group Meetings and annual IT Nation conferences.

Tampa/St. Petersburg, Florida Area

I served as the primary project manager for new partner software (ConnectWise Manage) implementations. I was tasked to lead on the familiarization of the product with IT service providers based on their needs and challenges using a project plan that anticipates future needs. I kept an agile mindset to ensure all aspects of the software went live, and critical stakeholders were adequately trained in time to meet the product launch go-live date.

Tampa/St. Petersburg, Florida Area

Customer Experience · Partnerships · Support Services · Results-Driven Implementations I joined the team at ConnectWise to aid in the implementation and continuous support of the ConnectWise PSA solution for partners. I strived to make partners' experience a priority with world-class support services that anticipated future needs.

Tampa/St. Petersburg, Florida Area

Assisted with the overall communication within the team for an R01 NCI-funded grant titled, MBSR Symptom Cluster Trial for Breast Cancer SurvivorsReported and works collaboratively with the recruitment manager to maintain a detailed recruitment file summarizing recruitment activities throughout the study periodAssisted in recruitment, orientation and consent process for current clinical trialAssisted in grant and publicationsAssisted with IRB reports and modificationsAssisted PI with maintaining files related to budgetary expenses related to R01, including supplies, travel and maintaining accurate account of participant expenses

Effective customer service skills to ensure patrons have a great dining experienceTeam leader for two years; trained new employeesHelped open and close the restaurant downResponsible and accountable for handling money at the end of the nightAssisted in coordinating various promotions, including donations to St. Jude Children's Research Hospital

Master'S Degree, Instructional Design

Certificate, Medicine And Gender

Bs, Biology, General