• Developed and managed work schedules for 175+ dental and medical assisting school instructors across 11 states.• Ensured adequate instructor coverage while minimizing payroll budgets for 55+ schools.• Managed and authorized time cards for 185+ school staff personnel, ensuring accuracy of days and hours worked, as well as allocation of hours to the appropriate position and school campus.• Processed new hire paperwork and maintained 185+ employee records to include… Show more • Developed and managed work schedules for 175+ dental and medical assisting school instructors across 11 states.• Ensured adequate instructor coverage while minimizing payroll budgets for 55+ schools.• Managed and authorized time cards for 185+ school staff personnel, ensuring accuracy of days and hours worked, as well as allocation of hours to the appropriate position and school campus.• Processed new hire paperwork and maintained 185+ employee records to include onboarding, disciplinary measures, wage increases, terminations, verifications of employment, TWC claims and changes to personal information for all instructors and admissions reps. • Primary point of contact for all instructors and admissions reps with personal data, work schedule, payroll, and/or school operations issues, resulting in 300+ communications per week and ensuring follow through to minimize personnel turn over. Show less

• Primary point of contact for 115+ new clients per month, and for the sales force at all times, assisting with contract negotiations, as well as minimizing cancellations by working closely with sales, production, finance, or customer service as required, to address client concerns or inquiries.• Worked closely with the production department in resolving serious service concerns prior to or during the remodel phase, and refusals to pay monies owed upon completion of… Show more • Primary point of contact for 115+ new clients per month, and for the sales force at all times, assisting with contract negotiations, as well as minimizing cancellations by working closely with sales, production, finance, or customer service as required, to address client concerns or inquiries.• Worked closely with the production department in resolving serious service concerns prior to or during the remodel phase, and refusals to pay monies owed upon completion of work.• Responsible for training new sales reps on product knowledge, commissions, and contract paperwork, and assisted in redesigning all sales and marketing materials through the use of Print Shop Pro Publisher and Microsoft PowerPoint.• Calculated commissions on all sales personnel for weekly payroll, and resolved disagreements in labor charges entered by production.• Conducted presentations of Safe Step Walk-In Tubs and Easy Access Showers to all potential clients who visited our showroom. Evaluated contractor requirements needed for bathroom remodel projects, and provided proposals with payment and financing options.• Responsible for meeting a 33% closing ratio when working in the field, but consistently maintained a 60+% sales closing ratio. Show less

• Managed day-to-day departmental performance to process sales orders from the point of sale to completion for 5 retail furniture stores producing 10+ million in annual sales.• Developed inventory flow measures including ordering, receiving, scheduling, routing, repair, and transfers; minimizing loss and resulting in 96% on time delivery.• Monitored overhead evaluations and cost control of administrative, warehouse, and customer service departments maximizing lean… Show more • Managed day-to-day departmental performance to process sales orders from the point of sale to completion for 5 retail furniture stores producing 10+ million in annual sales.• Developed inventory flow measures including ordering, receiving, scheduling, routing, repair, and transfers; minimizing loss and resulting in 96% on time delivery.• Monitored overhead evaluations and cost control of administrative, warehouse, and customer service departments maximizing lean operations.• Coordinated large scale marketing events increasing product visibility and sales by 50% during those events.• Developed and managed customer relations to maximize service satisfaction, promote goodwill, and generate repeat/referral business.• Generated weekly sales reports, as well as produced weekly commission reports for all sales personnel and monthly bonus reports for store sales managers.• Conducted personnel recruiting, selection, training, counseling, disciplinary action, and scheduling for 35+ warehouse, customer service, and front office/cashier team members. Show less