Nancy Brink Email & Phone Number

• Oversee the development, management, and enhancement of the Enterprise Content Management (ECM) System to meet both user needs and business objectives• Manage ECM projects• Manage upgrades to the ECM System • Assist in ensuring the availability of the data within the ECM System, to include appropriate access and retention• Perform administrative functions, including adding users, access rights, privileges, and product rights• Manage the research and resolution of user and system issues relating to the ECM System• Export data from the ECM System for external sources, including examiners • Administer integration of documents with the Cleartouch teller software• Provide back-up to the Software Services Specialist, auditing user setups, and account and product changes

• Managed help desk and data processing support staff• Interviewed and hired staff• Reviewed and evaluated job performance of staff• Oversaw the implementation and development of the teller software system• Coordinated the introduction of enhancements and upgrades to the teller software system and the data processing system• Liaison for incoming and outgoing data processing communications